---
title: "Shraddha Srikant Bora - Heading Digital Transformation(Retail Channel) in role of Assitant General Manager(AGM) in Pune Division | Tal"
description: "Meet Shraddha Srikant Bora, Business Transformation & Commerce || CRM, DMS, E-commerce, Analytics || Techno-Functional Leader in Automotive, Manufacturing || Enterprise Systems Strategy || Data & GenAI || PMP®|| ACSPO® || Scrum®||TOGAF Practitioner based in Pune Division."
image: "https://tal.club/meet/shraddha-srikant-bora/share-image"
---

# Shraddha Srikant Bora on Tal

## Headline

Business Transformation & Commerce \|\| CRM, DMS, E\-commerce, Analytics \|\| Techno\-Functional Leader in Automotive, Manufacturing \|\| Enterprise Systems Strategy \|\| Data & GenAI \|\| PMP®\|\| ACSPO® \|\| Scrum®\|\|TOGAF Practitioner

## About

I am a Business Transformation Leader and Technologist with over 33 years of experience driving large\-scale commerce, digital, and analytics\-led transformation across complex enterprise environments, primarily in the automotive sector\. Currently, I head Digital Transformation \(Retail Channel\) as an Assistant General Manager at Piaggio Vehicles, where I lead end\-to\-end transformation initiatives across CRM, DMS, e\-commerce platforms, business intelligence, mobile applications, and customer engagement systems at scale\. My work has enabled up to 32% improvement in business KPIs, 88% enhancement in operational accuracy, and approximately 20% business growth through data\-driven decision\-making\. I bring deep expertise in commerce transformation, including redesigning customer and dealer journeys, modernizing legacy platforms, integrating digital channels, and enabling analytics\-driven insights for leadership\. I have successfully delivered 15\+ large digital transformation programs across 1,000\+ touchpoints serving India and 10 other global markets, supporting over 15,000 users with high availability and adoption\. My approach combines consulting\-style problem solving, strong stakeholder governance, and disciplined execution using PMP, Agile, TOGAF, and Design Thinking principles\. I work closely with senior leadership, cross\-functional teams, and external partners to translate business strategy into scalable, measurable outcomes\. I am certified in Data Analytics and Generative AI \(IIT Kanpur\) and continuously focus on leveraging data, AI, and modern platforms to drive commerce transformation, customer experience excellence, and sustainable business value\. I am interested in opportunities where I can contribute as a Senior Business / Commerce Transformation Consultant, advising organizations on large\-scale transformation and delivering tangible business impact

## Location

Pune Division

## Work experience

Heading Digital Transformation\(Retail Channel\) in role of Assitant General Manager\(AGM\) at Piaggio Vehicles Pvt Limited, Jan 2002 \- Present · 24 yrs 5 mos, Pune\-Maharashtra, I\. Commerce & Digital Transformation Leadership • Led enterprise\-wide commerce transformation initiatives across CRM, DMS, e\-commerce platforms, mobile applications, dealer portals, and customer engagement systems supporting 1,000\+ touchpoints and 15 global markets\. • Enabled streamlined customer and dealer journeys for 15,000\+ users, improving service efficiency, responsiveness, and experience consistency\. • Delivered \~20% business growth through analytics\-led dashboards and leadership decision\-support systems\. II\. Customer Experience & Analytics Enablement • Implemented Business Intelligence and analytics platforms that improved ongoing operations accuracy to 85% and enhanced leadership visibility\. • Designed and governed dashboard\-driven performance management, contributing to up to 42% improvement in key business KPIs\. III\. Program Governance & Consulting\-Style Delivery • Delivered 15\+ major digital transformation programs \(CRM, DMS, LMS, HRMS, e\-commerce, BI\) with 98%\+ on\-time and within\-budget success\. • Managed ₹50–100 Crore budgets, vendor ecosystems, and third\-party consulting partners, ensuring compliance, quality, and value realization\. • Maintained 99\.99% application uptime across 1,200\+ global locations with 14x7 operations\. IV\. Change Management & Adoption • Led organizational change and adoption programs, training 10,000\+ employees and mentoring 500\+ team members, driving sustained transformation outcomes\. • Recognized with multiple excellence awards including Shaabaski \(CRM–DMS Deployment\), Dhruv Tara \(BI Dashboards\), and Hit Squad \(Process Automation\)\.

Software Design Engineer at Mahindra British Telecom, Jan 2001 \- Oct 2001 · 10 mos, Designed and developed enterprise systems for telecom planning, order handling, and network implementation\.

Officer\-MIS at Bajaj Auto Ltd, Mar 1998 \- Jan 2001 · 2 yrs 11 mos, Pune/Pimpri\-Chinchwad Area, System Analysis, design, development, testing and deployment for various modules which are\- \- Financial Accounting \- Inventory Control \- FIR/WIP,GDN \- Attendance Monitoring, etc\.

Project Lead at National Defence Academy, Khadakwasla, Jul 1996 \- Mar 1998 · 1 yr 9 mos, Pune/Pimpri\-Chinchwad Area, System Analysis, Development, Testing and Rollout for various modules \- \- Library Management \- Result processing for exams and various competitions \- Generation of training program \- Management of activities of cadets, etc\.

Project In\-charge at Siddhi Computer \(part time\), Oct 1993 \- Jun 1996 · 2 yrs 9 mos, Kolhapur, System Analysis, Design, Development, Testing and Rollout for various software’s\.

## Education

Professional Certificate Course in Data Analytics and Generative AI, Indian Institute of Technology, Kanpur

Project Management Professional \(PMP\)®, Project Management Institute Chennai Chapter

[View the original profile](https://tal.club/meet/shraddha-srikant-bora)

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