Headline

Business Transformation & Commerce || CRM, DMS, E-commerce, Analytics || Techno-Functional Leader in Automotive, Manufacturing || Enterprise Systems Strategy || Data & GenAI || PMP®|| ACSPO® || Scrum®||TOGAF Practitioner

About

I am a Business Transformation Leader and Technologist with over 33 years of experience driving large-scale commerce, digital, and analytics-led transformation across complex enterprise environments, primarily in the automotive sector. Currently, I head Digital Transformation (Retail Channel) as an Assistant General Manager at Piaggio Vehicles, where I lead end-to-end transformation initiatives across CRM, DMS, e-commerce platforms, business intelligence, mobile applications, and customer engagement systems at scale. My work has enabled up to 32% improvement in business KPIs, 88% enhancement in operational accuracy, and approximately 20% business growth through data-driven decision-making. I bring deep expertise in commerce transformation, including redesigning customer and dealer journeys, modernizing legacy platforms, integrating digital channels, and enabling analytics-driven insights for leadership. I have successfully delivered 15+ large digital transformation programs across 1,000+ touchpoints serving India and 10 other global markets, supporting over 15,000 users with high availability and adoption. My approach combines consulting-style problem solving, strong stakeholder governance, and disciplined execution using PMP, Agile, TOGAF, and Design Thinking principles. I work closely with senior leadership, cross-functional teams, and external partners to translate business strategy into scalable, measurable outcomes. I am certified in Data Analytics and Generative AI (IIT Kanpur) and continuously focus on leveraging data, AI, and modern platforms to drive commerce transformation, customer experience excellence, and sustainable business value. I am interested in opportunities where I can contribute as a Senior Business / Commerce Transformation Consultant, advising organizations on large-scale transformation and delivering tangible business impact

Location

Pune Division

Work experience

Heading Digital Transformation(Retail Channel) in role of Assitant General Manager(AGM) at Piaggio Vehicles Pvt Limited, Jan 2002 - Present · 24 yrs 5 mos, Pune-Maharashtra, I. Commerce & Digital Transformation Leadership • Led enterprise-wide commerce transformation initiatives across CRM, DMS, e-commerce platforms, mobile applications, dealer portals, and customer engagement systems supporting 1,000+ touchpoints and 15 global markets. • Enabled streamlined customer and dealer journeys for 15,000+ users, improving service efficiency, responsiveness, and experience consistency. • Delivered ~20% business growth through analytics-led dashboards and leadership decision-support systems. II. Customer Experience & Analytics Enablement • Implemented Business Intelligence and analytics platforms that improved ongoing operations accuracy to 85% and enhanced leadership visibility. • Designed and governed dashboard-driven performance management, contributing to up to 42% improvement in key business KPIs. III. Program Governance & Consulting-Style Delivery • Delivered 15+ major digital transformation programs (CRM, DMS, LMS, HRMS, e-commerce, BI) with 98%+ on-time and within-budget success. • Managed ₹50–100 Crore budgets, vendor ecosystems, and third-party consulting partners, ensuring compliance, quality, and value realization. • Maintained 99.99% application uptime across 1,200+ global locations with 14x7 operations. IV. Change Management & Adoption • Led organizational change and adoption programs, training 10,000+ employees and mentoring 500+ team members, driving sustained transformation outcomes. • Recognized with multiple excellence awards including Shaabaski (CRM–DMS Deployment), Dhruv Tara (BI Dashboards), and Hit Squad (Process Automation).

Software Design Engineer at Mahindra British Telecom, Jan 2001 - Oct 2001 · 10 mos, Designed and developed enterprise systems for telecom planning, order handling, and network implementation.

Officer-MIS at Bajaj Auto Ltd, Mar 1998 - Jan 2001 · 2 yrs 11 mos, Pune/Pimpri-Chinchwad Area, System Analysis, design, development, testing and deployment for various modules which are- - Financial Accounting - Inventory Control - FIR/WIP,GDN - Attendance Monitoring, etc.

Project Lead at National Defence Academy, Khadakwasla, Jul 1996 - Mar 1998 · 1 yr 9 mos, Pune/Pimpri-Chinchwad Area, System Analysis, Development, Testing and Rollout for various modules - - Library Management - Result processing for exams and various competitions - Generation of training program - Management of activities of cadets, etc.

Project In-charge at Siddhi Computer (part time), Oct 1993 - Jun 1996 · 2 yrs 9 mos, Kolhapur, System Analysis, Design, Development, Testing and Rollout for various software’s.

Education

Professional Certificate Course in Data Analytics and Generative AI, Indian Institute of Technology, Kanpur

Project Management Professional (PMP)®, Project Management Institute Chennai Chapter