Headline

Senior Technical Support Engineer | L2/L3 Production & Application Support | SQL & Data Analysis

About

Five years of keeping enterprise systems running, clients supported, and engineering teams unblocked - leading L2/L3 support for enterprise clients across SaaS, API, database, and ETL layers, consistently reducing repeat incidents through structured RCA and knowledge base standardisation. In 2024, I received the Circle of Excellence at Aera Technology - top performer across 10–12 teams company-wide. I've also received direct client-side recognition from a major Australian bank, which is rare for a support engineer. Beyond technical depth, I bridge engineering and business, translating findings into clear actions for stakeholders across India, US, and Australia, mentoring junior engineers, and building processes that outlast individual tickets. Open to Senior Technical Support / Application Support Engineer roles where ownership and client impact matter.

Location

Agra

Work experience

Senior Developer Support Engineer at Aera Technology, Jan 2023 - Dec 2025 · 3 yrs, Pune District

Senior Support Engineer at Aera Technology, Jan 2023 - Dec 2025 · 3 yrs, Promoted from Developer Support Engineer · AI-driven decision intelligence SaaS platform for enterprise supply chain clients

Senior System Engineer at Infosys, Jan 2022 - Feb 2023 · 1 yr 2 mos, Pune, Maharashtra, India

System Engineer at Infosys, Aug 2020 - Apr 2022 · 1 yr 9 mos, Pune, Maharashtra, India

International Research Intern at Polytech Nantes, Jun 2018 - Jul 2018 · 2 mos, Nantes, Pays de la Loire, France, Internship in Extracting and Visualizing Learning Analytics

Education

B.Tech, Computer Science and Engineering, Mody university

Schooling, St. Clare's Senior Secondary School,Agra