Headline

Student at Vidya Prasarak Mandals K G Joshi College of Arts & N G Bedekar College of Commerce Chendani Bunder Road Thane 400 601

About

I am a customer-focused professional with 4.5 years of experience in Customer Relationship Management (CRM), Customer Service, Sales, and Client Relationship Management. My experience spans the fashion, education, finance, and technology industries, where I have consistently delivered exceptional customer experiences and built long-term client relationships. In my current role at Kalki Fashion, I handle customer interactions across calls, emails, live chat, and social media, ensuring seamless support throughout the customer journey. My responsibilities include resolving customer concerns, managing orders, returns and exchanges, coordinating with internal teams, and maintaining high standards of customer satisfaction. Throughout my career, I have developed strong communication, problem-solving, and relationship-building skills while working in fast-paced, customer-centric environments. I am passionate about understanding customer needs, improving service experiences, and contributing to business growth through trust, collaboration, and a customer-first approach. Core Expertise: Customer Relationship Management (CRM) • Customer Service • Client Relations • Customer Success • Complaint Resolution • Email, Chat & Voice Support • Order Management • Sales Support • Lead Management • Problem Solving • Cross-functional Collaboration I am currently open to opportunities in CRM, Customer Success, Customer Service, Client Relations, and Hospitality, where I can contribute my experience, continue learning, and create meaningful customer experiences. 📍 Mumbai, India | Open to Work

Location

India

Work experience

Customer Service Representative at KALKI, Oct 2025 - May 2026 · 8 mos, India, Responsible for handling customer inquiries and providing effective solutions to ensure customer satisfaction. Managing communication across multiple channels, maintaining service quality, and supporting smooth store and online operations at Kalki Fashion. Focused on delivering exceptional service and enhancing overall customer experience.

Compliance Executive at ARK Infosolutions Pvt. Ltd., Apr 2025 - Oct 2025 · 7 mos, Mumbai, Maharashtra, India

Sales Executive at jaro education, Dec 2023 - Sep 2025 · 1 yr 10 mos, Mumbai, Maharashtra, India, As a business development executive i m working

Council Member at jaro education, Dec 2023 - Jan 2025 · 1 yr 2 mos, * Counselled prospective students (CX) regarding various academic programs and career options * Explained course details, university tie-ups, fees, eligibility, and admission process * Handled inbound and outbound leads, converting enquiries into admissions * Followed up with interested candidates to guide them through the decision-making process * Assisted students with application form filling and documentation requirements * Coordinated with universities/partner institutions for smooth admission processing * Achieved sales targets by converting leads into successful enrollments

Sales Executive at toothsialigners, Dec 2021 - Jul 2022 · 8 mos, Mumbai, Contacted and engaged with potential customers (CX) to explain clear aligner treatments * Scheduled and confirmed scanning appointments for customers at clinics or partner locations * Handled inbound and outbound calls for booking and follow-ups * Explained pricing, offers, and treatment benefits to convert leads into bookings

Loan Advisor at Avanse Financial Services Ltd., Feb 2020 - Dec 2021 · 1 yr 11 mos, Thane, Generated and handled leads for education loans through calls, follow-ups, and coordination with customers * Explained loan products, eligibility criteria, interest rates, and required documents to customers * Collected, verified, and processed all necessary documents (KYC, income proof, academic records, etc.) * Managed end-to-end loan documentation from application to submission

Education

Bachelor of Arts - BA, Art/Art Studies, General, Vidya Prasarak Mandals K G Joshi College of Arts & N G Bedekar College of Commerce Chendani Bunder Road Thane 400 601

High School Diploma, Maharashtra Tourism