Headline

Leadership Collection @ CRED | Driving Collections Strategy and Execution

About

I am a seasoned leader with a strong background in collections, risk management, and operational strategy within the financial services sector. Holding an MBA in Marketing and Finance from NIILM Center For Management Studies, I have built and scaled collections functions across RBI-regulated banks and fintech companies. My career spans roles such as Head of Collections at Slice Small Finance Bank and Zonal Head at SREI Equipment Finance Limited, where I successfully implemented strategies that improved collection efficiency and compliance. Currently, I lead end-to-end Collection Operations at CRED, driving strategy execution, technology integration including AI automation, governance for field and tele-collections across all delinquency phases. At CRED — a company committed to reimagining trust-based financial experiences — we strive to build innovative solutions for our community of creditworthy individuals. With a focus on creativity and persistence, the company fosters collaboration to deliver exceptional services that prioritize customer experience while upholding values of mutual respect. Our mission is clear: “build great for the good.” If you are passionate about innovation or looking to collaborate with us on redefining financial excellence, let’s connect!

Location

Bengaluru

AI stack

claude code

claude

grok

Work experience

Collections Lead at CRED, Sep 2025 - Present · 1 y, Bangalore, Lead end-to-end Collection Operations across CRED's lending partnerships, owning collections strategy, execution, technology, and governance for field and tele-collections across all delinquency phases. Financial model and AI utilisation in different subsets of field collection. Risk based allocation, AI and Automation in call center

Head of Collections at Slice Small Finance Bank, Aug 2024 - Aug 2025 · 1 y, Bengaluru, Karnataka, India, Building Collections @ Slice

Building collections@CRED at CRED, Sep 2021 - Aug 2024 · 2 y 11 mo, New Delhi, Delhi, India, Formulated and set up the collections vertical end-to-end — from collections infrastructure to operational strategy and reporting systems — driving collection cost efficiency through lean team management.

National Head at SREI EQUIPMENT FINANCE LIMITED, Apr 2015 - Aug 2021 · 6 yrs 5 mos, Managed the entire collections process and new initiatives to ensure adherence to guidelines, improving collection efficiency, liquidation, and risk mitigation.

State head- W.B. for asset base products across bucket at Magma Fincorp Ltd., Apr 2009 - Apr 2015 · 6 yrs 1 mo, Kolkata, West Bengal, India

Education

Bachelor of Business Administration, Marketing, PES

Public links

linkedin.com: https://www.linkedin.com/in/shovik-maitra-b0794712?utm_source=share_via&utm_content=profile&utm_medium=member_ios