Headline

Project Coordinator at Rogers Communications

About

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits

Location

Mississauga

Work experience

Project Coordinator at Rogers Communications, Jul 2012 - Present · 14 yrs, Better Choice Bundel Programme •Contributed to Account Reconciliation and Financial Balancing by creating Test Scripts to verify account structures and models and executed Test Cases •Completed online reviews of customer hierarchy in new CRM •Defined Translation and Reference Tables applicable to Rogers’ Major Accounts. •Business Case/Use Case analysis to validate mapping strategies and logic. •Analysis of Production data to confirm proposed mappings and to define exceptions. •Correction of Bill-to and Forwarding Addresses to ensure correct mapping through migration logic •Defined data cleansing procedures required for Customer Accounts; defined strategies and logistics for execution. •Responsible for management of meeting agenda and minutes, scheduling meetings and preparation of supporting materials

Sr. Project Coordinator at Digit Scribe, Jan 2011 - Oct 2012 · 1 yr 10 mos, Mississauga, Digit Scribe Inc. offers Transcription and Consultancy services dealing with Health, Service, Legal and Media Industry and our office is located in Mississauga, Ottawa and India Project Description: Coordinating the Messaging System used by Soft Path to send and receive faxes and E-mails to various clients, System is implemented using client/server Oracle database with a Visual Basic front end that allows repairing and resubmission of messages, customer record files, Converts Voice to Text and Text to Voice Responsibilities - Creation of Project Charter and Baselines for Project, Product, Scope, Schedule, Budget and Quality - Interpret business requirements from Stakeholder and Sponsor for timely and appropriate project delivery - Delivery of complex cross-functional projects with significant business risk or impact - Ensure adherence to project management standards and practices - Adherence of Communication management Plan and other metric determined by PM - Understands full system development life-cycle/SDLC, Software Testing Life Cycle STLC and Methodologies - Holding Meeting and maintaining minutes of the meeting - Reporting and directing customer feedback to various groups and stakeholders within organization - Test Scope and Interact with End-User - Manage multiple IT-related project simultaneously - Develop and execute project plans as per Project Management Plan - Plan, monitor, and control projects from concept to closing using appropriately scaled methodology

Project Coordinator at Clear Wire Communication, Jun 2008 - Dec 2010 · 2 yrs 7 mos, Mississauga, Project AIMS (Agent Information Management System) Role Project Coordinator Project Description: The system was developed using Oracle Forms/Reports 6i and deployed on web using Oracle 9iAS enabling authorized agents to view all the transactions performed for a specific customer on a specific service Responsibilities Gather all requirements from Stakeholder/Sponsor thru Brain storming Create WBS and WBS Dictionary, Network Diagram, Critical Path Estimation of Budget, Fixed and Variable Cost Develop Quality Standard, Process and metrics Understands full system development life-cycle/SDLC and STLC Methodologies Administrative processes and supports the team in preparation of deliverables, including status reports, project plans and issues tracking documents Prepare Procurement requirements and selecting Vendors Maintain liaison with the Stakeholder/sponsor and Project Team members Gain formal approval for project completions from Sponsors/Stake Holders Finalize the project Procurements Closer from vendors and other departments Project Sales Ordering System Project Description: The Amdocs Sales and Ordering products and solutions nurture business customers, and makes sure that your sales pipeline evolves into cashable orders. Sales Ordering does the heavy lifting to support mass-market customers Responsibilities - Assisting Project Manager in Creating Project Scope Statement - Preparing to/do lists and providing reporting as required - Estimation of Resource requirement - Sponsor and Stake holder Register - Measure performance against metric determined by the Project Manager - Collect and update cost and time related information - Assisting in maintaining Issue Log and Conflict resolution - Arranging meeting and Communication with cross functional Managers - Implementation of Change Request and process improvement plan - Assist in weekly status reporting and statistical reports - Indexing and archiving records during project closer

Project Coordinator at American Express Technologies, Sep 2007 - Jun 2008 · 10 mos, Markham, Project Travel Portal Upgrade Role Project Coordinator Project Description: American Express Card member Travel Portal upgrading Legacy system synchronizing Amadeus application system with web application to generate online booking for various Travel segments Air Travel Hotel Reservation Cruise Booking Car Rental Travel Insurance etc. Responsibilities Gathered Business Requirements, Functional Requirements for Amadeus System Integration Simplified navigation and enhanced user experiences by restructuring the organization’s Travel website Work closely with and maintain strong work relationships with stakeholders and sponsors from all functional areas of business Effectively manage risk by minimizing threats and maximizing opportunities within the project Contribute to the ongoing development of Project Management methodology, process and documentation Reporting to PM and PMO for Variance in Schedule, Cost, Quality Compared the decision reports to expected results after execution Conduct monthly financial reporting and Risk Monitoring Assisted PMs in implementing Change management Plan and process improvements. Contributed to an innovative solution that resolved problematic GUI and compatibility issues without compromising release readiness, budget or deadline

Project Coordinator at Computer Associates, Inc, Jan 2006 - Aug 2007 · 1 yr 8 mos, Mumbai, Project Description: Computer Associates Helpdesk is a web-based application that is used to interface with Advanced Helpdesk of the COMPUTER ASSOCIATES standard request tracking system. This application assists the Requestors in becoming proficient in requesting services and reporting problems to the Help Desk without having to make a phone call Responsibilities Maintaining Project management Plan if there is any change in scope Created Requirement Traceability Matrix document Act as a single point of contact for the customer providing ongoing account support, handling service inquiries, billing issues and change management for assigned accounts Identify problems and situations, take appropriate action, implement solutions or escalate as required maintaining a high level of performance under the pressure of time constraints and a fast-paced changing environment Gain acceptance of Interim Deliverable from the Stakeholder, Sponsor, Customers

Education

Diploma, Project Management, Humber College

Bachelor's degree, Commerce, University of Mumbai