Headline

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About

I specialize in harnessing the power of data to drive impactful insights and enhance the customer service experience. With extensive experience in tools like AWS QuickSight, Kinesis, SQL, Python, and Excel, I am skilled at analyzing large, complex datasets in real-time to uncover trends, identify areas for improvement, and support data-driven decision-making across Amazon's Customer Service operations. I work closely with cross-functional teams to develop custom dashboards and reports that provide actionable insights for improving customer satisfaction, streamlining support processes, and enhancing operational efficiency. Leveraging Amazon Kinesis, I’m able to process and analyze data streams at scale, enabling us to proactively address customer needs and optimize service delivery. In addition to my analytical skills, I hold a Google Cybersecurity Certification, which enables me to integrate data security best practices into my daily work. I understand the importance of protecting sensitive customer information and work diligently to ensure that all data-related processes are secure and compliant with industry standards.

Location

Delhi

AI stack

gemini

kiro

openai

Amazon Q Developer

ChatGPT

Microsoft Copilot

Work experience

Operations Manager at AMAZON SELLER & SERVICE PVT. LTD., Oct 2021 - Present · 5 y 1 mo, Indore