---
title: "Shoaib ur Rahaman - Cloud Tech Support Associate in Greater Bengaluru Area | Tal"
description: "Meet Shoaib ur Rahaman, Cloud Support Engineer | Windows, Office 365 & System Troubleshooting | Building Skills in Azure & Cloud Engineering based in Greater Bengaluru Area."
image: "https://tal.club/meet/shoaib-ur/share-image"
---

# Shoaib ur Rahaman on Tal

## Headline

Cloud Support Engineer \| Windows, Office 365 & System Troubleshooting \| Building Skills in Azure & Cloud Engineering

## About

Cloud Support Engineer with 4\+ years of experience troubleshooting enterprise environments across Windows systems and Office 365\. Currently working at Accenture, handling end\-to\-end issue resolution related to applications, systems, and cloud\-based tools\. Skilled in root cause analysis, incident handling, and resolving high\-volume technical issues in fast\-paced environments\. Actively building expertise in Azure and cloud engineering to transition into a dedicated cloud role\. Core Skills: • Windows Troubleshooting • Office 365 Administration • Incident & Problem Management • Root Cause Analysis • Basic Cloud Concepts \(Azure\) Focused on moving from support to cloud engineering by strengthening hands\-on technical skills\.

## Location

Greater Bengaluru Area

## Work experience

Cloud Tech Support Associate at Accenture, Sep 2024 \- Present · 1 yr 10 mos, Cloud Tech Support Associate – Accenture · Manage incident queues and backlog tickets through ServiceNow while maintaining SLA compliance\. · Handle 60–80 incidents and service requests daily including triage, troubleshooting, prioritization, escalation, and resolution activities\. · Troubleshoot Microsoft 365, Outlook, Windows, user access, application, and cloud\-service related issues\. · Coordinate with Network, Infrastructure, Security, and Application teams to ensure timely resolution of incidents\. · Track ticket aging, perform follow\-ups with users and resolver groups, and drive backlog reduction activities\. · Generate operational reports and monitor SLA performance, ticket trends, and service delivery metrics\. · Maintain ownership of incidents through closure while providing stakeholder updates\. · Contributed technical solutions and process improvements that led to the creation of new Knowledge Base \(KB\) articles\.

Technical Support Associate at Accenture, Sep 2024 \- Present · 1 yr 10 mos

Senior Engineer specialist at Concentrix, Dec 2021 \- May 2024 · 2 yrs 6 mos, Bengaluru, Karnataka, India, • Engage with customers to troubleshoot technical issues promptly and professionally\. • Act as the first point of contact for queries related to Windows OS, Office 365, and other software platforms\. • Provide clear and concise explanations to customers, ensuring their understanding of solutions\. • Diagnose and resolve technical problems efficiently\. • Collaborate with cross\-functional teams to address complex issues\. • Escalate critical cases as needed, following established protocols\. • Maintain accurate records of customer interactions, troubleshooting steps, and solutions\. • Contribute to knowledge base articles and FAQs to enhance self\-service options for customers\.

## Education

Bachelor of Business Administration \- BBA, Business Administration and Management, General, VET First Grade College

Pre University, Business/Commerce, General, The Oxford College of Education, Bengaluru

[View the original profile](https://tal.club/meet/shoaib-ur)

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