---
title: "Shoaib Akhtar - Team Manager – Telecom Operations in Bengaluru | Tal"
description: "Meet Shoaib Akhtar, Operations Manager – Telecom | Team Manager | Power BI & AI-Enabled Operations | Ex-Accenture | Virgin Media O2 | Immediate Joiner | Bangalore based in Bengaluru."
image: "https://tal.club/meet/shoaib-akhtar/share-image"
---

# Shoaib Akhtar on Tal

## Headline

Operations Manager – Telecom \| Team Manager \| Power BI & AI\-Enabled Operations \| Ex\-Accenture \| Virgin Media O2 \| Immediate Joiner \| Bangalore

## About

I am a Telecom Operations Leader with 8\+ years of experience managing broadband customer operations for Virgin Media O2 at Accenture\. I have led teams of 20\+ advisors, consistently delivering strong performance in SLA adherence, customer satisfaction, and operational efficiency\. My expertise includes Telecom Operations Management, Service Delivery, KPI Performance Management, and Escalation Resolution\. I also bring strong Data and AI\-enabled operational capabilities, including Power BI dashboard development, performance analytics, and Generative AI\-based productivity improvement\. Key strengths: • Telecom Operations & Service Delivery • Team Leadership & Performance Management • Power BI Reporting & KPI Analysis • AI\-Enabled Reporting & Process Optimization • Customer Experience & Escalation Handling I am currently seeking Operations Manager, Team Manager, or Service Delivery roles in Telecom, BPO, or Global Operations environments\. Location: Bangalore Notice Period: Immediate Joiner

## Location

Bengaluru

## Work experience

Team Manager – Telecom Operations at Accenture, Oct 2017 \- Jan 2026 · 8 yrs 4 mos, Bengaluru, Karnataka, India, Team Manager responsible for managing broadband customer service operations for Virgin Media O2, a leading UK telecom provider\. • Led and managed a team of 20\+ customer service advisors supporting broadband customers • Delivered consistent SLA performance across quality, productivity, and customer satisfaction metrics • Managed customer escalations and ensured timely resolution • Monitored and improved team KPIs through coaching and performance management • Developed operational performance dashboards and reports using Power BI and Excel • Utilized Generative AI tools to enhance reporting, analysis, and operational productivity • Collaborated with leadership to drive continuous improvement initiatives • Contributed to revenue growth through service excellence and performance improvement

## Education

Bachelor of Commerce, jain university

12TH – PRE\-UNIVERSITY, Karnataka State Open University

[View the original profile](https://tal.club/meet/shoaib-akhtar)

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