Headline

Operations Manager – Telecom | Team Manager | Power BI & AI-Enabled Operations | Ex-Accenture | Virgin Media O2 | Immediate Joiner | Bangalore

About

I am a Telecom Operations Leader with 8+ years of experience managing broadband customer operations for Virgin Media O2 at Accenture. I have led teams of 20+ advisors, consistently delivering strong performance in SLA adherence, customer satisfaction, and operational efficiency. My expertise includes Telecom Operations Management, Service Delivery, KPI Performance Management, and Escalation Resolution. I also bring strong Data and AI-enabled operational capabilities, including Power BI dashboard development, performance analytics, and Generative AI-based productivity improvement. Key strengths: • Telecom Operations & Service Delivery • Team Leadership & Performance Management • Power BI Reporting & KPI Analysis • AI-Enabled Reporting & Process Optimization • Customer Experience & Escalation Handling I am currently seeking Operations Manager, Team Manager, or Service Delivery roles in Telecom, BPO, or Global Operations environments. Location: Bangalore Notice Period: Immediate Joiner

Location

Bengaluru

Work experience

Team Manager – Telecom Operations at Accenture, Oct 2017 - Jan 2026 · 8 yrs 4 mos, Bengaluru, Karnataka, India, Team Manager responsible for managing broadband customer service operations for Virgin Media O2, a leading UK telecom provider. • Led and managed a team of 20+ customer service advisors supporting broadband customers • Delivered consistent SLA performance across quality, productivity, and customer satisfaction metrics • Managed customer escalations and ensured timely resolution • Monitored and improved team KPIs through coaching and performance management • Developed operational performance dashboards and reports using Power BI and Excel • Utilized Generative AI tools to enhance reporting, analysis, and operational productivity • Collaborated with leadership to drive continuous improvement initiatives • Contributed to revenue growth through service excellence and performance improvement

Education

Bachelor of Commerce, jain university

12TH – PRE-UNIVERSITY, Karnataka State Open University