Shiwangi Mishra profile photo 1 on Tal

Shiwangi Mishra

Human Resources

Mumbai Metropolitan Region

4+ years of work experience

WPP Media
Dec 20258 mosPresent

Firstsource
Jan 20233 yrsDec 2025

Resolved customer complaints effectively, delivering satisfactory solutions to enhance customer experience. Followed up with customers to ensure satisfaction and provide additional support. Promoted company products through approved sales techniques, contributing to revenue growth and surpassing performance targets. Maintained and updated customer databases for personalized service delivery.Have been achieving the sales targets on regular basis with best customer experience. Demonstrated professionalism, respect, and patience in all customer interactions. Also have been promoted to the role of SME( Subject matter expert) from more than last 6months to Support cross-functional teams in documenting and improving business processes like Sales and delivery hours. Assisted in planning and executing internal audits and corrective action plans. Developed dashboards and reports to track quality metrics and compliance adherence have managed all the sales and compliance project as per client requirement. Have worked with CRM systems like Salesforce, Microsoft Dynamic 365,HubSpot and got basic knowledge Trello,Gantt chart.
Majorel (Citroën Cars)
Jul 20226 mosDec 2022

Delivered high-quality customer service, ensuring excellent customer satisfaction. Conducted follow-ups to provide ongoing support for customer queries. Communicated with clients via calls, chats, and emails, offering effective solutions and support.

Education

Mumbai university

Bachelor of Science

Mumbai university

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Shiwangi Mishra on Tal

Headline

Human Resources

Location

Mumbai Metropolitan Region

Work experience

Human Resources Specialist at WPP Media, Dec 2025 - Present · 8 mos

Customer Service Sales Representative at Firstsource, Jan 2023 - Dec 2025 · 3 yrs, Resolved customer complaints effectively, delivering satisfactory solutions to enhance customer experience. Followed up with customers to ensure satisfaction and provide additional support. Promoted company products through approved sales techniques, contributing to revenue growth and surpassing performance targets. Maintained and updated customer databases for personalized service delivery.Have been achieving the sales targets on regular basis with best customer experience. Demonstrated professionalism, respect, and patience in all customer interactions. Also have been promoted to the role of SME( Subject matter expert) from more than last 6months to Support cross-functional teams in documenting and improving business processes like Sales and delivery hours. Assisted in planning and executing internal audits and corrective action plans. Developed dashboards and reports to track quality metrics and compliance adherence have managed all the sales and compliance project as per client requirement. Have worked with CRM systems like Salesforce, Microsoft Dynamic 365,HubSpot and got basic knowledge Trello,Gantt chart.

Customer Service Executive at Majorel (Citroën Cars), Jul 2022 - Dec 2022 · 6 mos, Delivered high-quality customer service, ensuring excellent customer satisfaction. Conducted follow-ups to provide ongoing support for customer queries. Communicated with clients via calls, chats, and emails, offering effective solutions and support.

Education

Bachelor of Science, Mumbai university

Shiwangi Mishra - Human Resources Specialist in Mumbai Metropolitan Region | Tal