---
title: "Shiwam Raj - Product Consultant in Delhi | Tal"
description: "Meet Shiwam Raj, Product consultant - Event builder based in Delhi. AI stack includes n8n, notion, and openai."
image: "https://tal.club/meet/shiwam-raj/share-image"
---

# Shiwam Raj on Tal

## Headline

Product consultant \- Event builder

## Location

Delhi

## AI stack

n8n

notion

openai

perplexity

## Work experience

Product Consultant at Cvent, Feb 2025 \- Present · 1 yr 4 mos, Gurugram, Haryana, India, Associate Product Consultant \- Customer Success Gurugram, India • Managed the entire onboarding process for clients on the Cvent platform, ensuring a seamless experience from kickoff to implementation review\. • Drove user adoption of event\-building features, enhancing customer satisfaction and engagement\. • Identified upsell opportunities to grow accounts and maximize client value\. • Developed strong relationships with clients and cross\-functional teams to facilitate integration and support\. • Conducted weekly sync\-ups with clients to track onboarding progress and address any concerns\. • Created and presented quarterly business reviews to clients, showcasing their success and product usage\. • Resolved complex technical issues, ensuring client systems were fully integrated and operational\.

Customer expert at ADMIRAL SOLUTIONS, Oct 2024 \- Feb 2025 · 5 mos, 4th & 5th Floor, Building 6 B, Dundahera Village, Sector 21, Gurugram, Haryana 122016, L2 promotion to customer expert \. Primary job was to help their employees assigned team with referrals, quality checks and maintain the quality of service within the team\. Commenced career as a Claim Specialist and swiftly progressed to a Senior role, where I successfully led a high\-performing team of 23 members\. Key accomplishments include: \- Spearheading a new project from inception to stabilization \- Proactively identifying and mitigating risk events \- Fostering staff development and growth \- Demonstrating exceptional team leadership and conflict resolution skills \- Driving business growth through innovative ideas and data\-driven insights

Customer Care Specialist at ADMIRAL SOLUTIONS, Nov 2023 \- Oct 2024 · 1 yr, 4th & 5th Floor, Building 6 B, Candor Techspace,Sector 21, Gurugram, Handling in\-bound and outbound calls for UK biggest insurance company for motor and household insurance\. Worked for renewals, retention, upselling and midterm policies\.

Customer Service Representative at Wipro, Aug 2022 \- May 2023 · 10 mos, Tower A, Tech Boulevard Sector 127, Noida, Uttar Pradesh 201304, Working for client like A&T for annual enrollment for their healthcare policies, further experience of working in ASM group to help their employees on workday portal\.

## Education

Matricular and senior schooling, Physics, chemistry, maths and physical education, Cambridge School Srinivaspuri

Bachelor of Arts \- BA, Political Science and Government, Indira Gandhi National Open University

[View the original profile](https://tal.club/meet/shiwam-raj)

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