Shiwam Raj profile photo 1 on Tal

Shiwam Raj

Product consultant - Event builder

Delhi

3+ years of work experience

Cvent
Feb 20251 yr 4 mosPresent

Gurugram, Haryana, India

Associate Product Consultant - Customer Success Gurugram, India • Managed the entire onboarding process for clients on the Cvent platform, ensuring a seamless experience from kickoff to implementation review. • Drove user adoption of event-building features, enhancing customer satisfaction and engagement. • Identified upsell opportunities to grow accounts and maximize client value. • Developed strong relationships with clients and cross-functional teams to facilitate integration and support. • Conducted weekly sync-ups with clients to track onboarding progress and address any concerns. • Created and presented quarterly business reviews to clients, showcasing their success and product usage. • Resolved complex technical issues, ensuring client systems were fully integrated and operational.
ADMIRAL SOLUTIONS
Oct 20245 mosFeb 2025

4th & 5th Floor, Building 6 B, Dundahera Village, Sector 21, Gurugram, Haryana 122016

L2 promotion to customer expert . Primary job was to help their employees assigned team with referrals, quality checks and maintain the quality of service within the team. Commenced career as a Claim Specialist and swiftly progressed to a Senior role, where I successfully led a high-performing team of 23 members. Key accomplishments include: - Spearheading a new project from inception to stabilization - Proactively identifying and mitigating risk events - Fostering staff development and growth - Demonstrating exceptional team leadership and conflict resolution skills - Driving business growth through innovative ideas and data-driven insights
ADMIRAL SOLUTIONS
Nov 20231 yrOct 2024

4th & 5th Floor, Building 6 B, Candor Techspace,Sector 21, Gurugram

Handling in-bound and outbound calls for UK biggest insurance company for motor and household insurance. Worked for renewals, retention, upselling and midterm policies.
Wipro
Aug 202210 mosMay 2023

Tower A, Tech Boulevard Sector 127, Noida, Uttar Pradesh 201304

Working for client like A&T for annual enrollment for their healthcare policies, further experience of working in ASM group to help their employees on workday portal.

Shiwam’s AI Stack

n8n
n8n
notion
notion
openai
openai
perplexity
perplexity

Education

Cambridge School Srinivaspuri

Matricular and senior schooling, Physics, chemistry, maths and physical education

Cambridge School Srinivaspuri

20146 yrs2020
Indira Gandhi National Open University

Bachelor of Arts - BA, Political Science and Government

Indira Gandhi National Open University

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Shiwam Raj on Tal

Headline

Product consultant - Event builder

Location

Delhi

AI stack

n8n

notion

openai

perplexity

Work experience

Product Consultant at Cvent, Feb 2025 - Present · 1 yr 4 mos, Gurugram, Haryana, India, Associate Product Consultant - Customer Success Gurugram, India • Managed the entire onboarding process for clients on the Cvent platform, ensuring a seamless experience from kickoff to implementation review. • Drove user adoption of event-building features, enhancing customer satisfaction and engagement. • Identified upsell opportunities to grow accounts and maximize client value. • Developed strong relationships with clients and cross-functional teams to facilitate integration and support. • Conducted weekly sync-ups with clients to track onboarding progress and address any concerns. • Created and presented quarterly business reviews to clients, showcasing their success and product usage. • Resolved complex technical issues, ensuring client systems were fully integrated and operational.

Customer expert at ADMIRAL SOLUTIONS, Oct 2024 - Feb 2025 · 5 mos, 4th & 5th Floor, Building 6 B, Dundahera Village, Sector 21, Gurugram, Haryana 122016, L2 promotion to customer expert . Primary job was to help their employees assigned team with referrals, quality checks and maintain the quality of service within the team. Commenced career as a Claim Specialist and swiftly progressed to a Senior role, where I successfully led a high-performing team of 23 members. Key accomplishments include: - Spearheading a new project from inception to stabilization - Proactively identifying and mitigating risk events - Fostering staff development and growth - Demonstrating exceptional team leadership and conflict resolution skills - Driving business growth through innovative ideas and data-driven insights

Customer Care Specialist at ADMIRAL SOLUTIONS, Nov 2023 - Oct 2024 · 1 yr, 4th & 5th Floor, Building 6 B, Candor Techspace,Sector 21, Gurugram, Handling in-bound and outbound calls for UK biggest insurance company for motor and household insurance. Worked for renewals, retention, upselling and midterm policies.

Customer Service Representative at Wipro, Aug 2022 - May 2023 · 10 mos, Tower A, Tech Boulevard Sector 127, Noida, Uttar Pradesh 201304, Working for client like A&T for annual enrollment for their healthcare policies, further experience of working in ASM group to help their employees on workday portal.

Education

Matricular and senior schooling, Physics, chemistry, maths and physical education, Cambridge School Srinivaspuri

Bachelor of Arts - BA, Political Science and Government, Indira Gandhi National Open University

Shiwam Raj - Product Consultant in Delhi | Tal