---
title: "Shivramkrishna Bhondave - Manager I – Business Analysis, UAT & Process Management in Kalyan | Tal"
description: "Meet Shivramkrishna Bhondave, Business Analyst | Banking & Payments | CRM Migration | UAT | Agile Certified | BFSI | ICICI Bank | based in Kalyan."
image: "https://tal.club/meet/shivramkrishna/share-image"
---

# Shivramkrishna Bhondave on Tal

## Headline

Business Analyst \| Banking & Payments \| CRM Migration \| UAT \| Agile Certified \| BFSI \| ICICI Bank \|

## About

Finance and Banking professional with 13 years of total experience, including 4 years of hands\-on Business Analysis in the Banking & BFSI industry\. • Domain knowledge in Retail Banking \| CRM Migration \| Payments \| ATM \| NEFT \| RTGS \| IMPS \| UPI \| BFSI • Expertise in As\-Is / To\-Be analysis, BRD / FRD documentation \(CRFs / OGs\), Agile user stories, UAT sign\-off, and SDLC lifecycle management • Agile & Scrum practitioner — Certified Agile Professional \(Scrum Master & Product Owner Trained\) • Currently leading FCRM to ICRM Migration and Banking Connect product launch \(NBBL\) as BA Lead at ICICI Bank • Worked with top tier companies — ICICI Bank \| Jardine Lloyd Thompson \(JLT\) \| Tata Consultancy Services \(TCS\)

## Location

Kalyan

## Work experience

Manager I – Business Analysis, UAT & Process Management at ICICI Bank, Apr 2025 \- Present · 1 yr 4 mos, Navi Mumbai, • Leading FCRM to ICRM CRM Migration as BA Lead — As\-Is / To\-Be analysis, CRF documentation, Agile user stories, UAT sign\-off, and production validation • Spearheading Banking Connect new product launch \(NBBL\) — OG preparation, SR onboarding on ICRM, Operations training and UAT sign\-off\. • Preparing business and functional requirements documentation \(CRFs / OGs\) equivalent to BRD / FRD — scope definition, acceptance criteria and stakeholder sign\-offs\. • Coordinating with Product, Technology, Operations, Settlement, Compliance, and Risk teams across multiple transformation projects

Deputy Manager grade 2 at ICICI Bank, Apr 2022 \- Mar 2025 · 3 yrs, Mumbai Metropolitan Region, • Drove SOP redesign initiative — reduced internal complaint errors\. • Supported UAT and post\-deployment validations across multiple system enhancement cycles • Coordinated with Technology, Compliance, and Risk teams for payment regulatory directives\. • Analysis and tagging error on units in case of process error\. Reiteration to units and unit heads to avoid similar errors in future\. • Preparing MIS & analysing of Service Request \(SR\) & Customer Complaint raised by respective units for Payment Operations Group \(PAN India\) and tagging out error\.

Deputy Manager grade 1 at ICICI Bank, Aug 2019 \- Apr 2022 · 2 yrs 9 mos, Mumbai, • Managed escalated complaints across RBI, Banking Ombudsman, Nodal, Legal, and Social Media — maintaining 95% TAT • Conducted root\-cause analysis on repeat complaints; implemented preventive controls

Senior Associate at Jardine Lloyd Thompson India \(JLT India\), Apr 2015 \- Aug 2019 · 4 yrs 5 mos, Mumbai Area, India, Employee Benefits

Associate at Tata Consultancy Services, May 2013 \- Apr 2015 · 2 yrs

## Education

Bachelor of Commerce \- BCom, Gurukul college of Commerce

[View the original profile](https://tal.club/meet/shivramkrishna)

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