Shivi Sharma
Product Management | Project Management | Product Strategy | SaaS & AI Products | Data-Driven Decision-Making | FinTech
Bengaluru
4+ years of work experience
Apr 20266 moPresent
Indirangar
• Product owner and technical PM for a law-firm client across AI apps, automation, analytics and multi-tenant SaaS; owned
requirements, PRDs, roadmap, QA, client demos and post-launch support.
• unified metrics from 8 applications for executives, with competitor tracking and an MCP layer plus Grok-based bot for one-prompt
reports. Designed data-sync logic and validated cross-application accuracy [93% match with source systems].
• Owned a legal Loss calculator product from requirements through development handoff, testing and delivery; improved calculation
accuracy and functionality and made the flow retail-user ready through UI/UX design and API integrations.
• Owned the execution of a unified legal-compliance workflow, a LLM guideline checker flags non-compliant content before legal review;
exposed as an MCP layer for internal tools. Cutting approval turnaround by 88%.
• Delivered website builds and integrations, managing scope, timelines, QA and handover[4 websites live].
• Owned product quality: risk identification, test strategy and test cases across web apps, APIs and AI features; ensured releases met
quality standards [92% reduction in post-release issues].
Sep 20251 y 1 moPresent
Bengaluru
I drive the expansion of gift-card programs into the quick- commerce ecosystem. I managed the end-to-end discovery, execution, partner onboarding, and launch activities. My responsibilities included analyzing redemption trends and optimizing operational workflows to enhance customer engagement and program performance. I collaborate with Amazon and cross-functional stakeholders to streamline operations and support data-driven decision-making. Additionally, I implement API integrations and AI-powered automation solutions to improve data collection and reporting, significantly increasing operational efficiency.
I contributed to over ₹1 Cr in Monthly Recurring Revenue (MRR) through the successful
expansion of gift-card offerings. My efforts in deploying API integrations and AI automation solutions have
enhanced operational efficiency and reporting accuracy, reducing manual intervention across key business
processes.
Sep 20241 yrAug 2025
Bengaluru
As a Technical Program Manager at Zetwerk Manufacturing, I led the deployment and adoption of Freshdesk CRM across global teams, driving process standardization and improving customer support operations. I served as the Subject Matter Expert (SME) for CRM workflow, delivering onboarding sessions, user training, and documentation for business and operations teams. My role involved managing User Acceptance Testing (UAT) and Quality Assurance (QA) activities for multiple feature releases, ensuring smooth deployments and high-quality deliverables.
I achieved 100% Freshdesk CRM adoption within 30 days across global teams, resulting in a 27% improvement in ticket resolution time and a 20% increase in customer satisfaction (CSAT). My effective management of UAT and QA activities reduced go-live defects by 30%, ensuring higher quality feature launches.
Jul 20222 y 2 moSep 2024
Bengaluru
In my role at Sugar.fit, I led the launch and execution of product initiatives across D2C and internal platforms. I focused on driving process improvements and enhancing customer experience by analyzing support, logistics, and delivery data to identify trends and recommend product enhancements. I documented business requirements and workflow processes for order management and logistics operations, supporting seamless onboarding and process standardization.
I increased first-time resolution rates by 22% through enhancements in ticket routing logic, improving customer satisfaction and support efficiency. I successfully launched 5 product initiatives, including volumetric-weight delivery, resulting in a 28% reduction in logistics costs and a 19% decrease in order errors.
Mar 20224 moJul 2022
Bengaluru, Karnataka, India
Apr 20213 mosJun 2021
Gurugram, Haryana, India
In this internship, I got to know how a company deals with consignments globally i.e, the whole selection process of LSPs.
I was in the operational Procurement Department, where I get to know how to monitor and follow- up the order with the
vendor and notify that to the company’s manufacturers or the customers and see that the consignment is received by them on time.
Shivi’s AI Stack
Education
Bachelor of Business Administration, Logistics, Materials, and Supply Chain Management
Dayalbagh Educational Institute
20193 yrs2022
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