Headline

CRM & MIS Executive | Client Coordination | Event Operations | Cvent | MBA Pursuing | 5+ Years

Location

Delhi

Work experience

CRM & MIS Executive | Client Coordination | Event Operations | Cvent | MBA Pursuing at Altruizm Events, Jan 2024 - Present · 2 yrs 6 mos, Asia, Delhi

Customer Relations Manager at Altruizm Events, Jan 2024 - May 2026 · 2 yrs 5 mos, Managing end-to-end client communication and maintaining long-term professional relationships with corporate clients. Acting as the primary point of contact for addressing client concerns, resolving operational issues, and ensuring timely service delivery. Preparing MIS reports, business performance reports, and data dashboards for management review and strategic decision-making. Coordinating with operations, finance, and event management teams to ensure smooth workflow execution. Supporting corporate event operations including attendee coordination, registration handling, reporting, and communication management. Monitoring client requirements and ensuring services are delivered according to agreed timelines and standards. Maintaining detailed records, documentation, and operational data to improve workflow efficiency and reporting accuracy. Demonstrated strong ability to multitask and manage multiple client projects simultaneously under strict deadlines. Managed end-to-end uploading and configuration of corporate events on the Cvent event management platform. Coordinated with internal stakeholders (marketing, operations, and finance) to ensure event information was updated and aligned with company requirements. Troubleshot platform-related issues and provided support for event-related queries.

Customer Relationship Executive at RLT Group Services, May 2022 - Dec 2023 · 1 yr 8 mos, Handled customer queries, complaints, and service requests professionally through calls, emails, and direct communication. Maintained detailed customer interaction records and prepared operational reports for internal tracking. Supported customer retention initiatives by providing prompt issue resolution and maintaining positive client relationships. Coordinated with internal departments to ensure timely completion of customer requirements and service requests. Assisted in identifying customer needs and recommending relevant services to improve customer satisfaction. Developed strong communication and interpersonal skills through continuous interaction with clients and business teams. Consistently maintained high customer satisfaction through professional and solution-oriented support.

Education

BCA, brabu university

BCA, Computer Systems Networking and Telecommunications, Babasaheb Bhimrao Ambedkar Bihar University, Muzaffarpur