Headline

Business Analyst | Sales Operations & Process Improvement | Power BI • SQL • KPI Reporting | Stakeholder Management | Ex-Currys PLC | MSc Engineering Management

About

Business Analyst and Operations Professional with international experience across the UK and India specializing in sales operations, process improvement, operational analytics, and stakeholder management. Experienced in leveraging Power BI, SQL, and Excel to develop KPI dashboards, improve operational workflows, support business reporting, and drive data-driven decision-making across cross-functional teams. Demonstrated success in: • Sales Operations & Business Reporting • Process Improvement & Workflow Optimization • KPI Dashboard Development • Stakeholder & Supplier Coordination • Root Cause Analysis & Performance Tracking • Agile Project Coordination • Operational Planning & Forecasting Professional experience includes roles with Currys PLC, HERE Technologies, Compass Group, and Green Field Material Handling across operations, analytics, and business process environments. Key achievements include: ✔ 14% improvement in accessory attach-rate conversion ✔ 10% uplift in category sales through operational support initiatives ✔ 4.25% improvement in supplier performance metrics ✔ Development of operational dashboards for business reporting and KPI monitoring Currently seeking opportunities in: Business Analysis | Operations Excellence | Process Improvement | Sales Operations | Consulting Technical Skills: Power BI | SQL | Excel | Data Analysis | Dashboard Reporting | Agile | Process Mapping | Stakeholder Management

Location

Mumbai

Work experience

Business Process Engineer at Green Field Material Handling Pvt Ltd, Apr 2026 - Present · 3 mos, Thane, Supporting operational workflow coordination and process improvement initiatives within a fast-paced material handling and industrial operations environment. Key Contributions * Coordinating cross-functional workflows and project execution activities to support smooth operational delivery across multiple ongoing requirements * Managing project schedules, stakeholder communication, and delivery timelines, helping reduce coordination delays by 12% * Supporting process improvement initiatives between operations, procurement, and project teams to improve overall workflow efficiency * Monitoring workflow progress and resolving operational bottlenecks to ensure timely execution of customer requirements * Preparing operational reports and process documentation to improve workflow visibility and standardization * Collaborating with internal stakeholders to strengthen communication and improve project tracking efficiency

Sales Operations Analyst at Currys plc, Nov 2023 - Dec 2025 · 2 yrs 2 mos, United Kingdom, Worked within a fast-paced retail and operations environment, supporting sales performance analysis, operational reporting, stakeholder coordination, and process improvement initiatives across multiple business functions. Key contributions included: • Developed and maintained Power BI and Excel-based dashboards to support KPI tracking, operational reporting, and business decision-making • Gathered reporting requirements from 10+ stakeholders and translated business needs into actionable reporting solutions • Supported weekly and quarterly sales planning through performance analysis, operational reporting, and forecasting activities • Improved accessory attach-rate conversion by 14% through sales enablement initiatives and customer engagement strategies • Conducted root cause analysis on vendor performance gaps and contributed to initiatives that improved supplier performance metrics by 4.25% • Assisted in promotional campaign execution and sales operations activities contributing to a 10% uplift in category sales • Facilitated stakeholder review meetings, documented action items, and tracked operational resolutions to closure • Coordinated with sales, customer service, and operational teams to resolve escalations and improve workflow efficiency • Utilized Power BI, Excel, SQL, and reporting tools to analyze operational trends and support data-driven decision-making

Operations Supervisor at Compass Group, Sep 2022 - Nov 2023 · 1 yr 3 mos, Market Rasen, Supported day-to-day operational management, workforce coordination, and customer service delivery within a fast-paced service operations environment. Key responsibilities included: • Managed operational workflows, workforce scheduling, and daily service delivery activities for teams of 6–8 staff members • Monitored operational performance and implemented workflow improvements that increased team productivity by 8% • Improved attendance and scheduling compliance by 10% through structured operational planning and coordination • Resolved customer escalations and collaborated with cross-functional teams to maintain high service quality standards • Assisted management in process coordination, task prioritization, and operational issue resolution • Supported team training and operational supervision to ensure smooth execution of daily activities

Postgraduate Recruitment Officer at University of Lincoln, Sep 2022 - Sep 2023 · 1 yr 1 mo, Lincolnshire, •Recruitment and Campus Tours: Developed a comprehensive recruitment plan and led engaging campus tours to highlight the college’s facilities and programs. Provided 120 applicants with detailed guidance on the application process and benefits of postgraduate study. •Accommodation Assistance: Supported 60 students in finding suitable accommodation near campus by offering budgeting advice and conducting safety awareness sessions. Worked with local housing providers to ensure a variety of affordable options. •Marketing and Collaboration: Crafted and executed targeted marketing strategies to boost the college’s visibility. Organised 8 promotional events showcasing the College of Health & Science. Collaborated with departments to maintain consistent branding and messaging

Spatial data Specialist at HERE Technologies, May 2021 - Jul 2022 · 1 yr 3 mos, Navi Mumbai, Worked in a data operations and project coordination environment supporting geospatial data validation, Agile workflows, reporting, and operational documentation activities. Key responsibilities included: • Coordinated Agile ceremonies including sprint planning, stand-ups, retrospectives, and workflow tracking for cross-functional teams of 10+ members • Validated and analyzed 10,000+ geospatial records against operational and quality standards, improving data accuracy by 6% • Prepared operational reports, project documentation, workflow updates, and stakeholder communication reports • Collaborated with project teams to identify workflow gaps and improve operational efficiency across data management activities • Assisted in issue tracking, documentation management, and process coordination within Agile project environments • Supported data quality assurance initiatives to reduce downstream operational defects and improve reporting accuracy

Education

Master's degree, Engineering management, University of Lincoln

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, University of Mumbai