---
title: "Shivendra Vikram Singh - Senior Operations Manager in New Delhi | Tal"
description: "Meet Shivendra Vikram Singh, Senior Manager Operations & Program Delivery | EdTech & SaaS | 250+ Global Mentors | Automation • NPS • Scale | Novatr | Ex-ClassPlus | Ex-Uflex Limited | Ex-Liberty Shoes | ICFAI Business School ’20 based in New Delhi. AI stack includes claude code, gemini, and noteboo..."
image: "https://tal.club/meet/shiven-vikram-singh/share-image"
---

# Shivendra Vikram Singh on Tal

## Headline

Senior Manager Operations & Program Delivery \| EdTech & SaaS \| 250\+ Global Mentors \| Automation • NPS • Scale \| Novatr \| Ex\-ClassPlus \| Ex\-Uflex Limited \| Ex\-Liberty Shoes \| ICFAI Business School ’20

## About

I work at the intersection of people, processes, and data \- where most real operational problems actually live\. Over the last 10\+ years, I’ve had the opportunity to work with both startups and established organisations, helping teams scale by building systems that are practical, measurable, and easy to work with\. Currently, as a Senior Operations Manager at Novatr, I work closely with cross\-functional teams to: \- Manage 24\+ concurrent cohorts across time zones \- Oversee a ₹50L\+ monthly mentor operations budget \- Reduce operational costs by \~20% through process redesign \- Automate \~40% of recurring workflows using Google App Script \- Build real\-time dashboards to track mentor and program performance \- Improve learner experience, contributing to 78%\+ NPS and 92%\+ CSAT Before this, I’ve worked across: \- EdTech \(ClassPlus\) \- Enterprise & FMCG \(UFlex, Liberty Shoes\) What I enjoy most is bringing structure to messy problems: \- Designing SOPs that people actually use \- Creating dashboards teams trust and refer to \- Building ops frameworks that scale without burning people out I believe good operations often go unnoticed and that’s usually a sign they’re working well\. But their impact shows up everywhere: in outcomes, in morale, and in consistency\. If you’re building a team, product, or program and want clarity without unnecessary complexity, happy to connect\.

## Location

New Delhi

## AI stack

claude code

gemini

notebooklm

openai

perplexity

Zapier

## Work experience

Senior Operations Manager at Novatr, Dec 2022 \- Present · 3 y 11 mo, Gurugram, Haryana, India, \- Led mentor operations across 24\+ concurrent cohorts across time zones, managing a ₹50L\+ monthly budget with a 20% cost reduction and a 30% boost in process efficiency \- Automated 40% of the operational workflow via App Script to eliminate repetitive tasks, improving accuracy and scalability of mentor programs \- Designed performance dashboards using Google Sheets and App Script, enabling real\-time tracking and actionable insights into mentor KPIs \- Collaborated with the product team to conceptualize and develop a mentor dashboard for tracking performance metrics and productivity, reinforced by SOPs to foster mentor experience and engagement \- Initiated training and engagement programs that led to a 15% increase in mentor satisfaction and a 25% uplift in mentorship quality \- Shortened onboarding time by 30% through SOP revamp and structured workflows \- Leveraged ClickHouse, SQL, Metabase, and Sheets for data\-backed reporting and performance optimization \- Achieved 78%\+ NPS, 92%\+ CSAT, and 240% growth in Google reviews \(4\.0 to 4\.6\) through quality\-focused initiatives \- Organised, executed, and managed the Novatr Premier League \(NPL\), fostering employee engagement through sports \- Captained and managed Novatr’s corporate cricket team, coordinating participation in external tournaments and matches \- Supported planning and execution of sports and cultural events, contributing to team bonding and organizational culture

Operations Manager at Novatr, Jul 2024 \- Nov 2025 · 1 yr 5 mos, Gurugram, Haryana, India

Mentor Operations at Novatr, Dec 2022 \- Jul 2024 · 1 yr 8 mos, Gurugram, Haryana, India

Technical Operations at Classplus, May 2022 \- Dec 2022 · 8 mos, Noida, Uttar Pradesh, India, • Identified root causes and collaborated with cross\-functional teams to implement effective solutions, resulting in heightened client satisfaction • Provided timely resolutions to high\-priority client technical queries on SaaS products, enhancing client satisfaction, and fostering business growth with an average TAT of 4 hours, leveraging Freshworks and Spark TG CRM tools • Led successful ViDU migration project, demonstrating strong project management skills to enhance operational efficiency

Assistant Marketing Manager at UFLEX Limited, Mar 2020 \- May 2022 · 2 yrs 3 mos, Noida, Uttar Pradesh, India, \- Capitalized on Industry & marketplace trends to strategize solutions and enhance business operations \- Worked with clients like P&G, Patanjali, Dabur, etc\. \- Consulted with product development teams to enhance products based on customer data \- Developed & implemented favourable pricing structures, balancing firms objectives against customer targets \- Developed creative sales tools, including presentations, trend reports, and product data sheets \- Maintaing MIS, Complaint resolution & Receivable management

Recruiter at Axis Consultants, Feb 2019 \- May 2019 · 4 mos, Nariana, Delhi, Involved in screening, recruitment, selection, coordination, and documentation procedure of the firm, the study about the startup of a consultant and its collaboration and expansion and also carried out a survey for the awareness and perception towards the firm\. Offered PPO for the contribution\.

Key Account Manager at Liberty Shoes Ltd\., Aug 2013 \- Apr 2018 · 4 yrs 9 mos, New Delhi, Delhi, India, \- Managing distributors/Dealers/Retailers to ensure the sales plan is achieved \- Ensuring operational efficiency with optimal stock management & inventory replenishment \- Liaise with sales team, production, warehouse operation and also with existing & new franchise to analyse supply completion timeline \- Analysis for Sales/ Return data with reason for improving the business & service \- Preparing timely market working reports for management \- Merchandising & Resolving customer/ retailers grievances

## Education

Master of Business Administration \- MBA, ICFAI business school

Bachelor’s Degree, B\.tech, GNIOT

[View the original profile](https://tal.club/meet/shiven-vikram-singh)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/shiven-vikram-singh#person",
      "name": "Shivendra Vikram Singh",
      "url": "https://tal.club/meet/shiven-vikram-singh",
      "image": "https://tal.club/meet/shiven-vikram-singh/profile-photo.jpg",
      "description": "Meet Shivendra Vikram Singh, Senior Manager Operations & Program Delivery | EdTech & SaaS | 250+ Global Mentors | Automation • NPS • Scale | Novatr | Ex-ClassPlus | Ex-Uflex Limited | Ex-Liberty Shoes | ICFAI Business School ’20 based in New Delhi. AI stack includes claude code, gemini, and noteboo...",
      "jobTitle": "Senior Operations Manager",
      "worksFor": {
        "@type": "Organization",
        "name": "Novatr"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Senior Operations Manager"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "New Delhi"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "ICFAI business school"
        },
        {
          "@type": "EducationalOrganization",
          "name": "GNIOT"
        }
      ],
      "knowsAbout": [
        "claude code",
        "gemini",
        "notebooklm",
        "openai",
        "perplexity",
        "Zapier"
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/shiven-vikram-singh#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/shiven-vikram-singh#webpage",
      "url": "https://tal.club/meet/shiven-vikram-singh",
      "name": "Shivendra Vikram Singh on Tal",
      "description": "Meet Shivendra Vikram Singh, Senior Manager Operations & Program Delivery | EdTech & SaaS | 250+ Global Mentors | Automation • NPS • Scale | Novatr | Ex-ClassPlus | Ex-Uflex Limited | Ex-Liberty Shoes | ICFAI Business School ’20 based in New Delhi. AI stack includes claude code, gemini, and noteboo...",
      "dateModified": "2026-11-13T08:52:57.178Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/shiven-vikram-singh#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/shiven-vikram-singh/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/shiven-vikram-singh/profile-photo.jpg",
        "caption": "Shivendra Vikram Singh profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```