Headline

Technical Program Manager - Infrastructure & Operations | Platform Reliability | Incident & Delivery Leadership

About

I am a Technical Project Lead with a foundational background in Computer Science and hands-on experience in IT infrastructure and operations, currently leading a global NOC and PMO functions at Cognizant. I specialise in managing high-availability systems, driving cross-functional collaboration, and delivering operational excellence through data-driven insights and automation. Key strengths : Technical Project Delivery (Infrastructure & Operations) Stakeholder & Client Management Incident, Change & SLA Governance (ITIL) Root Cause Analysis & Process Optimisation Azure, VMware, Windows Server

Location

Bengaluru

Work experience

Tech Lead at Cognizant, Jun 2022 - Present · 4 yrs, Bengaluru, Karnataka, India, Result driven Wintel Administrator adept in managing Windows Server environments, Active Directory, patch management and virtualization technologies like VMware.

Education

Master of Computer Applications - MCA, Sikkim Manipal Institute of Technology (SMIT)

BSc Computer Science, Computer Science, North Bengal St. Xavier's College (NBSXC)