Shivani M.
Manager, Advisory (Digital Core Modernization) at PwC (MBA, PMI-ACP, SA, BCCP)
Bethlehem
8+ years of work experience
Jun 20224 yrs 3 mosPresent
Apr 20211 yr 3 mosJun 2022
Mar 20205 mosJul 2020
Healthcare & Vendor Management
Led the Data & Reporting team, accomplished departmental goals in addition to ensuring employee results through communicating job expectations, planning, monitoring, coaching, developing, and partnering and performing all elements of the performance review cycle for direct reports.
Ensured timely and accurate delivery of business reporting and act as Key Point of Contact for Sales, Finance, and other departments to evaluate business strategies and made suggestions for reporting and analysis tools.
Strategized on CRM and worked with business stakeholders on improvements and expand capabilities of existing solutions while partnering closely with other company resources (IT team, Data team, RPA team) to evaluate and implement additional reporting solutions by translating ideas into tangible and sustainable processes.
Partnered with external vendors to define and develop opportunities to enhance data and reporting capabilities that ensure timely and accurate receipt of data from all systems and seamless integration into internal reporting systems and processes.
Evaluated the quality of existing data used for critical decision-making areas to determine the accuracy and completeness of data.
Worked with IT team to oversee the management and maintenance of ETL tools and data warehouse applications and support continuous improvement projects within the operations departments by providing project support.
SME for evaluating reporting needs for new product launches.
Feb 20183 yrs 3 mosApr 2021
As an active Board member and Volunteer coordinator for the PMI's Keystone chapter, I manage their VRMS system to provide offers to potential candidates, help in the screening process, attend board meetings to coordinate events with other chapters, and update other board members of any changes.
20182 yrs 3 mosMar 2020
Site Super User and SME for IT and Analytics. Worked with Operations to review and improve process flows and understand and evaluate customer requirements. Managed the system start up operations for a brand new logistics warehouse as one of the most successful tech sector start ups meeting all KPI’s.
Analyzed operational activities and assisted operations in identifying areas for improving service levels and providing operational enhancements.
Worked with IT to ensure technical issues and problems were being identified, addressed, and resolved in a timely manner.
Provided “subject matter” expertise on issues related to modeling customer solutions.
Supported training of site operations personnel during account start-ups and on an ongoing basis as
needed and developed Work instructions and their maintenance.
Developed standardized and ad hoc site and/or customer reporting.
Investigated and recommended new technologies and information systems.
Conducted feasibility analyses on various processes and equipment; calculates cost benefits and
business impact and proposes solutions.
Troubleshot and resolved ERP orders and issues, practice Continuous improvement, and provide root cause analysis.
Partnered with Operations to develop financial models to analyze productivity and payroll.
20162 yrs2018
Expert in Lean technology/Agile PMO framework and used it for process improvement with 3rd party overseas vendor teams and customers in the US to improve efficiency by over 40% in many projects.
Business process analyst for a team of over 45 overseas agents where I trained and mentored, developed curriculum and conducted QA through the train the trainer program.
Impacted contract negotiation outcomes with large customers by making existing processes more efficient, thereby avoiding large penalties for my organization.
Impacted an existing vendor data flow by eliminating waste by over 50% by creating a more efficient flowthrough. Collaborated with third party overseas vendor to manage customer's data quality needs. Saw many projects to fulfilment from developing solutions to testing pilots and implementation for meeting customer needs. Learnt how to use RPA in collaboration with other team members to rethink existing processes and cut down on process time.
20133 yrs2016
Center Valley
SME for the Vendor QA & Training Team.
Built strong relationships with my vendor team, and was a point person for escalations for international data issues.
Lead and managed a project to create a revenue stream to help generate over a million dollars in about 2 years.
Developed and created training and documentation based on changing policy and process for the vendor, trained the trainers and saw each new project through the implementation and testing stages.
Learned and helped launch many new products and key versions of platforms, led the Tech Tier 1 team through resolving service requests, and updated old training material to reflect the updated technology.
Got many Kudos from both my peers and the vendor for Leadership and for taking ownership.
20058 yrs2013
Created a curriculum and strategy to support new platforms for coaching team members.
Helped in launching pilots and in training new hires.
Trained overseas team of 3rd party vendors in Customer Service and helped in the switchover of services.
Was hired by D&B from IBM Global services after successful completion of training overseas.
Developed training for tranfer of skills.
Shivani’s AI Stack
Education
Master of Business Administration (M.B.A.), data analytics
DeSales University
Msc, Science
Dayalbagh Educational Institute
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