---
title: "Shivani kol - Community Assistant in Gurugram | Tal"
description: "Meet Shivani kol, Guest Relation Executive based in Gurugram."
image: "https://tal.club/meet/shivani-kol/share-image"
---

# Shivani kol on Tal

## Headline

Guest Relation Executive

## About

A dedicated and customer\-focused Guest Relation Executive with experience in managing front office operations and delivering exceptional client service\. Skilled in creating a welcoming environment, handling guest inquiries, and ensuring smooth day\-to\-day coordination\. Proficient in managing appointments, maintaining accurate records and CRM entries, and coordinating with cross\-functional teams to enhance overall guest experience\. Known for strong communication skills, attention to detail, and the ability to handle high\-pressure situations with professionalism and efficiency\. Passionate about building positive client relationships, resolving concerns promptly, and contributing to a seamless and memorable service experience\.

## Location

Gurugram

## Work experience

Community Assistant at Smartworks, May 2024 \- Present · 2 yrs 1 mo, Gurugram, Haryana, India, Being Single Point Of Contact, managed indivisual workflow according to department procedure and assigned responsibility\. Oversee communication between RMS and borrower; establishing spoc relationship\. Monitoring incoming departmental mail\. Assuring day to day smooth functioning of the company and building\. Making recommendations and solve problems of the clients on daily basis\. Managing, facilitating & building relationship with clients\.

Guest relationship manager at Smartworks, May 2024 \- Present · 2 yrs 1 mo

Senior Executive at tours and travels, Jul 2019 \- Oct 2022 · 3 yrs 4 mos

Academic Counselor at paramount Institute, Jun 2018 \- May 2019 · 1 yr

## Education

Bachelor of Commerce \- BCom, Business/Commerce, General, Barkatuallah University

Bachelor of Commerce \- BCom, Business/Commerce, General, Barkatuallah University

[View the original profile](https://tal.club/meet/shivani-kol)

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