Headline

Associate - Operations | WNS Global Services Pvt Ltd | Passionate About Financial Operations & Process Excellence

About

I am a dedicated accounting professional with experience in UK medical billing and airline revenue accounting. With a strong background in process accuracy, reconciliation, and reporting, I strive to maintain data integrity and efficiency in all financial operations. A commerce graduate with solid analytical and problem-solving skills, I am seeking opportunities in finance, accounting, or operations where I can contribute to organizational success and continue growing professionally.

Location

Mumbai Metropolitan Region

Work experience

Associate - Revenue Accounting at WNS, Jan 2025 - Nov 2025 · 11 mos, Mumbai, Maharashtra, India, • Processed 200+ airline passenger ticketing transactions weekly with a 99% accuracy rate, ensuring compliance with regulated financial operations workflows. • Performed complex data reconciliation and analysis of fare, tax, and commission data across multiple systems, applying analytical thinking to ensure high-level accuracy and regulatory compliance essential for Wealth Operations. • Executed revenue accounting tasks using Sabre, Amadeus, Salesforce, Prime, and TIF maintaining financial accuracy across multiple platforms simultaneously. • Updated and maintained records across various systems, ensuring data integrity in line with service level agreements (SLAs). • Handled non-standard processing cases and manual tasks outside standard workflows, equivalent to executing non-standard cases in regulated financial products.

Associate - Data at TP, Sep 2022 - Aug 2024 · 2 yrs, Mumbai, Maharashtra, India, • Handled 40+ customer account queries and billing disputes daily, consistently exceeding SLA targets by 15% through high-quality email support and timely issue resolution. • Drafted and sent template-based and customized customer emails using Microsoft Word and Outlook, ensuring accurate communication, timely query resolution, and high-quality customer support. • Utilised SAM, Helix, and Heal applications to manage bank statements, transaction records, and client reports while maintaining client adherence. • Utilised Papilon and DIScribe applications to ensure accurate data reconciliation, financial transparency, and regulatory compliance.

Education

Bachelor of Commerce, Accounting, University of Mumbai

Master of Business Administration, Finance and Financial Management Services, DY Patil University