---
title: "Shivani Khatri - Customer Relationship Management Manager in Jabalpur | Tal"
description: "Meet Shivani Khatri, Customer Relationship Manager based in Jabalpur."
image: "https://tal.club/meet/shivani-58/share-image"
---

# Shivani Khatri on Tal

## Headline

Customer Relationship Manager

## About

\- Managed end\-to\-end customer lifecycle from inquiry to post\-sales service, ensuring high levels of customer satisfaction and repeat business \- Led customer engagement initiatives that improved customer retention and service follow\-up efficiency \- Handled and resolved escalated customer complaints with a structured problem\-solving approach, reducing turnaround time \- Collaborated with sales and service teams to streamline operations and enhance overall customer experience \- Maintained and analyzed customer databases to track interactions, feedback, and performance metrics \- Generated MIS reports and insights to support management decision\-making and process improvements \- Implemented proactive follow\-up strategies for service reminders, feedback collection, and customer engagement

## Location

Jabalpur

## Work experience

Customer Relationship Management Manager at Mahindra Star Automobile Showroom jabalpur, Jan 2022 \- Present · 4 yrs 7 mos, Jabalpur, Managed end\-to\-end customer lifecycle from inquiry to post\-sales service, ensuring high levels of customer satisfaction and repeat business \- Led customer engagement initiatives that improved customer retention and service follow\-up efficiency \- Handled and resolved escalated customer complaints with a structured problem\-solving approach, reducing turnaround time \- Collaborated with sales and service teams to streamline operations and enhance overall customer experience \- Maintained and analyzed customer databases to track interactions, feedback, and performance metrics \- Generated MIS reports and insights to support management decision\-making and process improvements \- Implemented proactive follow\-up strategies for service reminders, feedback collection, and customer engagement

## Education

B\.com, Marketing, Government mankuwarbai girls college Jabalpur

[View the original profile](https://tal.club/meet/shivani-58)

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