Managed end-to-end customer lifecycle from inquiry to post-sales service, ensuring high levels of customer satisfaction and repeat business - Led customer engagement initiatives that improved customer retention and service follow-up efficiency - Handled and resolved escalated customer complaints with a structured problem-solving approach, reducing turnaround time - Collaborated with sales and service teams to streamline operations and enhance overall customer experience - Maintained and analyzed customer databases to track interactions, feedback, and performance metrics - Generated MIS reports and insights to support management decision-making and process improvements - Implemented proactive follow-up strategies for service reminders, feedback collection, and customer engagement