Headline

IT Support Specialist | Managing Complex AD Environments & Windows Servers | Improving System Uptime & Security | 4+ Years Exp in Global IT Operations

About

A dedicated and skilled professional with a strong background in Windows-based server infrastructure and enterprise-level IT support. I excel at designing, implementing, and maintaining robust server environments, with a proven ability to ensure system stability through meticulous patching, security management, and backup procedures. My expertise includes leveraging key technologies such as MDT, BitLocker, Active Directory, and WDS for efficient server management and security. Additionally, I have significant experience supporting Microsoft enterprise customers, adept at troubleshooting and resolving complex issues related to Intune, device enrollment, configuration, and compliance policies. I'm an effective collaborator, able to work with cross-functional teams to integrate server systems with broader applications and user requirements. I am actively seeking a challenging new role where I can apply my comprehensive skills in server management and enterprise support to contribute to a forward-thinking team. focusing on core Microsoft technologies (Windows Server, AD, M365) for managing user access, security (MFA, patching), network reliability (DNS, DHCP, LAN/WAN), and providing end-user support, ensuring systems are patched, backed up, and perform optimally. Key responsibilities involve managing identity (AD/Azure AD), securing infrastructure (GPO, MFA), maintaining network services, supporting M365 suite (Teams, Exchange), handling updates (WSUS), and proactive monitoring for high availability

Location

India

Work experience

System Administrator at Concentrix, May 2023 - Present · 3 yrs, Gurugram, focusing on core Microsoft technologies (Windows Server, AD, M365) for managing user access, security (MFA, patching), network reliability (DNS, DHCP, LAN/WAN), and providing end-user support, ensuring systems are patched, backed up, and perform optimally. Key responsibilities involve managing identity (AD/Azure AD), securing infrastructure (GPO, MFA), maintaining network services, supporting M365 suite (Teams, Exchange), handling updates (WSUS), and proactive monitoring for high availability. Designed, implemented, and maintained Windows- based server infrastructure, ensuring seamless installation, configuration, and optimization. - Executed patching, security management, and backup procedures to uphold the stability and health of the server environment. - Collaborated with cross-functional IT teams to integrate server systems with applications and user requirements. - Proficient in MDT, BitLocker, Active Directory, and WDS for efficient server management and security protocols. enrollment, configuration, compliance policies, and application management within the intune responsible for both the strategic integration of M365 services with other business applications and the operational support of the M365 platform itself. expert who not only knows how to run the M365 platform but also how to build bridges from it to the rest of the company's technology stack Provide professional IT support to customers with a focus on customer service • Monitoring IT infrastructure of clients and administration. • Drive problem investigations and resolution as required. • Excellent hands-on Office 365 and triaging around it. Windows server issues. • Basics of Networking -- firewalls, switches, and access points. • Knowledge of SharePoint, network Drive related issues, One Drive (slowness, user access , Deletion)User account mgmt. Printer Management analyze network alerts and diagnose network errors. • Good knowledge of MS-Office, Outlook and various Windows OS versions.

Technical Support Specialist at TP, Dec 2021 - Feb 2023 · 1 yr 3 mos, Jaipur, Rajasthan, India, Responsible for troubleshooting desktop environments running Microsoft Windows operating systems. Providing technical assistance in product evaluations and sourcing. Installing and configuring software. Identifying and resolving issues related to computer and network connectivity.

Education

Bachelor's degree, Accounting, University of lucknow