Headline

Hub Incharge – Last Mile | Driving Efficient Delivery Operations at Shadowfax

About

I am currently working as a Hub Incharge – Last Mile Operations at Shadowfax, where I manage end-to-end hub operations to ensure timely, efficient, and high-quality deliveries. My role involves handling manpower, monitoring daily dispatch & delivery performance, coordinating with riders and partners, resolving operational issues, and maintaining service-level adherence. I focus on execution, accountability, and continuous process improvement to keep operations running smoothly even under pressure. I thrive in fast-paced logistics environments and take pride in leading teams, improving operational efficiency, and delivering results on the ground. I believe strong systems, disciplined execution, and clear communication are the backbone of scalable last-mile operations. I am always eager to learn, grow, and take on greater responsibilities in operations, logistics, and leadership-driven roles.

Location

Mumbai

Work experience

Operations Manager at Shadowfax, Sep 2025 - Present · 10 mos, Led end-to-end hub operations, ensuring on-time dispatch and high delivery success rates while consistently meeting SLA targets. Managed manpower planning and on-ground workforce, optimizing rider allocation and improving team productivity in a high-volume environment. Monitored and improved key performance metrics including TAT, first-attempt delivery success, and daily dispatch efficiency. Maintained operational discipline under pressure, ensuring smooth execution during peak volumes and challenging conditions.

Hub Manager at Shadowfax, Feb 2023 - Present · 3 yrs 5 mos, Uran

Team Lead at Shadowfax, Apr 2024 - Sep 2025 · 1 yr 6 mos, Building my team as per requirement of company and teaching them. Major focus on the clearance and performance of the hub. Monitored team performance, identifying areas for improvement and implementing corrective actions.

Customer Service Executive at DR.thali Overseas Education, May 2019 - Sep 2019 · 5 mos, Company Overview: company provides overseas education to students. Calling generated leads. Completed given tasks and targets.

Education

Bachelor of science -BSCIT, Information Technology, Uran education society

Diploma civil engineering, Civil Engineering, Bharati Vidyapeeth