Headline

Senior Technical Customer Success Manager @ Kong | Pre-Sales & Solutions Architecture | CKA | AWS Certified Solutions Architect

About

As a Senior Technical Customer Success Manager at Kong Inc., I collaborate with teams to drive customer success, leveraging expertise in cloud-native architecture and Kubernetes. My role focuses on empowering clients to achieve their objectives through effective solutions and strategic guidance. With an MBA from NMIMS and a B.Tech from Kalinga Institute of Industrial Technology, I bring a strong technical foundation and business acumen. My prior experience at IBM included leading Proof of Concept engagements and demonstrating product ROI, contributing to significant client wins and business expansion in the B2B SaaS domain. Core Technical Skills: Cloud & Architecture: Kubernetes (CKA), AWS (Solutions Architect), API Management, Cloud-Native Infrastructure Pre-Sales & Customer Success: Technical Sales Consulting, PoC Execution, Value Realization, Product ROI Demonstration, Account Expansion Development & AI: Python, Shell Scripting, REST APIs, Agentic AI (LangGraph, CrewAI) DevOps & Ecosystem: CI/CD Pipelines, Jenkins, Argo CD, Observability, Prometheus, Grafana, Jaegar, Microservices

Location

Bengaluru

AI stack

anthropic apis

claude code

cursor

langchain

langgraph

langsmith

Work experience

Senior Technical Customer Success Manager at Kong Inc., Jan 2026 - Present · 9 mos, Bengaluru, Karnataka, India

Technology Sales Specialist at IBM, Jul 2023 - Jan 2026 · 2 yrs 7 mos, Bengaluru, Karnataka, India, Developed and delivered tailored presentations and demos to CIOs and IT Heads addressing specific IT challenges and showcasing product benefits, resulting in a 12% conversion rate Led Proof of Concept (PoC) engagements, demonstrating product capabilities and ROI to prospective clients, resulting in 112.5% increase in Win Volume from FY-23 Collaborated with IT leaders and startups to address key challenges, resulting in 12 new client wins and expanding the customer base with New Client Acquisitions Represented IBM solutions at webinars, industry events, and Partner enablement sessions, showcasing expertise in Integration capabilities, leading to increase in overall Pipeline

Senior Software Engineer at Capgemini, Jun 2017 - Sep 2019 · 2 yrs 4 mos, Pune Division, Mainframe Development using COBOL, CICS, DB2.

Education

Master of Business Administration - MBA, Business Administration and Management, General, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor of Technology, Kalinga Institute of Industrial Technology, Bhubaneswar

Public links

github: https://github.com/shivam50