---
title: "Shivam Kumar Dubey - Analyst in Noida | Tal"
description: "Meet Shivam Kumar Dubey, work in HCL technologies as Network Engineer based in Noida."
image: "https://tal.club/meet/shivam-kumar-dubey-1/share-image"
---

# Shivam Kumar Dubey on Tal

## Headline

work in HCL technologies as Network Engineer

## About

A Bachelor of Technology graduate in Computer Science from Dr\. A\.P\.J\. Abdul Kalam Technical University, currently working at HCLTech as both an Analyst and Network Operations Engineer in a 24/7 NOC environment\. Proficient in diagnostic assessments, ServiceNow, and reporting metrics, with hands\-on experience in network incident management and automation tools like NetBrain\. Demonstrated expertise in infrastructure visualization using Cisco Full\-Stack Observability and Grafana dashboards to ensure seamless network operations\. At HCLTech, contributed to managing critical incidents and maintaining network health by collaborating with Level 2/3 teams and leveraging ITIL practices\. Committed to fostering efficient workflows and proactive issue resolution, while ensuring alignment with organizational goals\. Eager to bring a detail\-oriented approach and technical insights to strengthen operational excellence and enhance team synergy\.

## Location

Noida

## Work experience

Analyst at HCLTech, Nov 2022 \- Present · 3 yrs 8 mos, Noida, Uttar Pradesh, India

Network Operations Engineer at HCLTech, Nov 2022 \- Present · 3 yrs 8 mos, · Monitor and manage network incidents in a 24/7 NOC environment, handling escalations related to routers, switches, and SD\-WAN appliances\. · Perform first\-level diagnostics, impact analysis, and coordinate with Level 2/3 teams for resolution of critical incidents\. · Use NetBrain to generate automated topology maps and assist with root cause analysis during high\-severity outages\. · Employ Cisco Full\-Stack Observability and Grafana dashboards to visualize infrastructure health, latency, bandwidth, and throughput across regions\. · Utilize ServiceNow for incident tracking, escalation management, change control, and documentation in compliance with ITIL best practices\. · Conduct routine network health checks and proactively identify potential bottlenecks and anomalies before service degradation\. · Collaborate with internal teams and external vendors for hardware replacements, patching, and scheduled maintenance windows\. · Support reporting activities related to SLA metrics, downtime logs, and incident trend analysis for continuous improvement\.

## Education

Bachelor of Technology \- BTech, Computer Science, Motivational pathway

Bachelor of Technology, Computational Science, RR Institute of Modern Technology

[View the original profile](https://tal.club/meet/shivam-kumar-dubey-1)

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