Headline

work in HCL technologies as Network Engineer

About

A Bachelor of Technology graduate in Computer Science from Dr. A.P.J. Abdul Kalam Technical University, currently working at HCLTech as both an Analyst and Network Operations Engineer in a 24/7 NOC environment. Proficient in diagnostic assessments, ServiceNow, and reporting metrics, with hands-on experience in network incident management and automation tools like NetBrain. Demonstrated expertise in infrastructure visualization using Cisco Full-Stack Observability and Grafana dashboards to ensure seamless network operations. At HCLTech, contributed to managing critical incidents and maintaining network health by collaborating with Level 2/3 teams and leveraging ITIL practices. Committed to fostering efficient workflows and proactive issue resolution, while ensuring alignment with organizational goals. Eager to bring a detail-oriented approach and technical insights to strengthen operational excellence and enhance team synergy.

Location

Noida

Work experience

Analyst at HCLTech, Nov 2022 - Present · 3 yrs 8 mos, Noida, Uttar Pradesh, India

Network Operations Engineer at HCLTech, Nov 2022 - Present · 3 yrs 8 mos, · Monitor and manage network incidents in a 24/7 NOC environment, handling escalations related to routers, switches, and SD-WAN appliances. · Perform first-level diagnostics, impact analysis, and coordinate with Level 2/3 teams for resolution of critical incidents. · Use NetBrain to generate automated topology maps and assist with root cause analysis during high-severity outages. · Employ Cisco Full-Stack Observability and Grafana dashboards to visualize infrastructure health, latency, bandwidth, and throughput across regions. · Utilize ServiceNow for incident tracking, escalation management, change control, and documentation in compliance with ITIL best practices. · Conduct routine network health checks and proactively identify potential bottlenecks and anomalies before service degradation. · Collaborate with internal teams and external vendors for hardware replacements, patching, and scheduled maintenance windows. · Support reporting activities related to SLA metrics, downtime logs, and incident trend analysis for continuous improvement.

Education

Bachelor of Technology - BTech, Computer Science, Motivational pathway

Bachelor of Technology, Computational Science, RR Institute of Modern Technology