Shivam Kumar Dubey profile photo 1 on Tal

Shivam Kumar Dubey

ServiceNow Developer | ITSM | UI Builder | GlideAjax | JavaScript | Aspiring Software Engineer

Hyderabad

2+ years of work experience

Tech Mahindra
Jun 202511 mosPresent

Hyderabad, Telangana, India

Developed and customized applications on the ServiceNow platform with a focus on ITSM modules and process automation. Built Client Scripts, Business Rules, and Script Includes to enhance form behavior and backend logic. Implemented GlideAjax for seamless client-server communication. Designed and configured user interfaces using UI Builder, creating dynamic and user-friendly workspaces. Implemented Access Control Lists (ACLs) to ensure secure and role-based data access. Debugged and optimized scripts to improve performance and reliability of applications.
Tech Mahindra
Dec 20247 mosJun 2025

Hyderabad, Telangana, India

Tech Mahindra
Aug 20244 mosNov 2024

Pune District, Maharashtra, India

Department of CSE, IIT Indore
Feb 20246 mosJul 2024

Indore, Madhya Pradesh, India

Research Intern at IIT Indore | Worked on AI/ML fundamentals, focusing on core machine learning concepts and practical understanding through research-oriented work.

Education

Acropolis Group of Institutions

Bachelor of Technology - BTech, Computer Science and Information Technology

Acropolis Group of Institutions

20204 yrs2024

Higher Secondary

Govt. Model Higher Secondary School, Dewas

20182 yrs2020

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Headline

ServiceNow Developer | ITSM | UI Builder | GlideAjax | JavaScript | Aspiring Software Engineer

About

I am an aspiring software engineer with a strong focus on ServiceNow development and core IT concepts. I have hands-on experience working with ServiceNow modules like ITSM, including Client Scripts, Business Rules, Script Includes, ACLs, and GlideAjax. I enjoy building solutions that automate processes and improve system efficiency. Alongside development, I am actively preparing for GATE and strengthening my fundamentals in Operating Systems, Computer Networks, and DBMS. I am currently looking for opportunities where I can apply my technical skills, learn from real-world challenges, and grow as a developer. Skills: ServiceNow, JavaScript, ITSM, ACLs, GlideAjax, OS, CN, DBMS

Location

Hyderabad

Work experience

ServiceNow Developer (ServiceNow- Client site) at Tech Mahindra, Jun 2025 - Present · 11 mos, Hyderabad, Telangana, India, Developed and customized applications on the ServiceNow platform with a focus on ITSM modules and process automation. Built Client Scripts, Business Rules, and Script Includes to enhance form behavior and backend logic. Implemented GlideAjax for seamless client-server communication. Designed and configured user interfaces using UI Builder, creating dynamic and user-friendly workspaces. Implemented Access Control Lists (ACLs) to ensure secure and role-based data access. Debugged and optimized scripts to improve performance and reliability of applications.

Associate Software Engineer at Tech Mahindra, Dec 2024 - Jun 2025 · 7 mos, Hyderabad, Telangana, India

Trainee at Tech Mahindra, Aug 2024 - Nov 2024 · 4 mos, Pune District, Maharashtra, India

Research Intern at Department of CSE, IIT Indore, Feb 2024 - Jul 2024 · 6 mos, Indore, Madhya Pradesh, India, Research Intern at IIT Indore | Worked on AI/ML fundamentals, focusing on core machine learning concepts and practical understanding through research-oriented work.

Education

Bachelor of Technology - BTech, Computer Science and Information Technology, Acropolis Group of Institutions

Higher Secondary, Govt. Model Higher Secondary School, Dewas

Shivam Kumar Dubey - ServiceNow Developer (ServiceNow- Client site) in Hyderabad | Tal