Headline

Customer Operations & Support Specialist | Backend Operations | Underwriting & Policy Servicing | FinCrime & Remote Opportunities

About

Customer Experience & Support Professional with 19+ months of experience across voice, chat, email, and backend support environments. Experienced in customer issue resolution, escalations, documentation handling, policy servicing, payment-related inquiries, and account maintenance. Proven ability to manage multiple workflows while maintaining service quality, accuracy, and customer satisfaction in fast-paced environments.

Location

Sahibzada Ajit Singh Nagar

Work experience

Teammate at TaskUs

Customer Service Specialist at Alorica, Jun 2025 - Present · 1 yr 1 mo, Sahibzada Ajit Singh Nagar

Customer Service Specialist at TaskUs, 2022 - 2023 · 1 yr, Delivered customer support and issue resolution through multiple communication channels. Assisted customers with account-related inquiries while maintaining customer satisfaction standards. Managed customer concerns effectively and met quality and productivity expectations. Demonstrated strong communication, problem-solving, and customer service skills in a high-volume environment.

Education

Bachelor's Degree, Panjab university