Headline

Immediate Joiner - IT Support Engineer || Ex-Project Engineer at Wipro ltd.

About

I’m a results-driven IT Support Engineer with over 1.8 years of experience providing L1/L2 technical support across hardware, software, and networking environments. I specialize in resolving issues related to Windows OS, macOS, Microsoft applications, VPN, printers, Citrix VDI, Active Directory, Okta, and user access management. Skilled in handling tickets through tools like BMC Remedy, ServiceNow, and ConnectWise, I ensure timely resolution while maintaining SLA standards. I have experience with system setup, account provisioning, email configuration, networking, and troubleshooting desktop and mobile devices. I also have hands-on exposure to MSP-style workflows, including ticket triaging, SLA-driven support, and coordinating with technical teams for escalations. I'm comfortable using RMM platforms and remote support tools for device monitoring, patching, and quick issue resolution, and I enjoy working in structured IT environments where efficiency and communication matter. Along with technical skills, I focus heavily on clear communication, customer satisfaction, and collaborative teamwork. I enjoy solving problems, simplifying IT processes, and supporting users in fast-paced environments. I’m now looking to work in modern IT Support, MSP, or Service Desk roles, remote or hybrid, where I can grow further, contribute to a strong support function, and continue building my expertise across tools, cloud technologies, and end-user support operations.

Location

Indore

Work experience

AWS Solution Engineer at iTrainU Technologies, Feb 2024 - Jul 2024 · 6 mos, Indore, Madhya Pradesh, India, • - Gained hands-on experience with AWS services such as EC2, RDS, and VPC while assisting in basic troubleshooting and resource provisioning. • - Supported cloud setup and configuration tasks for internal use cases, building foundational knowledge of AWS architecture and services. • - Explored and understood the use of AWS CLI and APIs to assist in resolving connectivity and performance issues. • - Created and updated documentation for routine troubleshooting steps and FAQs, improving knowledge sharing within the team.

Project engineer at Wipro limited at Wipro, Apr 2022 - Jun 2023 · 1 yr 3 mos, Greater Noida, • - Delivered L1/L2 IT support for internal users, helping resolve daily issues related to Windows OS, Microsoft applications, network access, and desktop troubleshooting. • - Managed Active Directory tasks including account creation, password resets, group memberships, and user access management across different departments. • - Logged and tracked incidents using BMC Remedy, ensuring all tickets were handled within defined SLA, with clear documentation of issue resolution steps. • - Supported hardware and peripheral setup such as printers, monitors, and docking stations, including installation and assisted users with networking issues like VPN setup and Wi-Fi access. • - Assisted with new joiner onboarding by provisioning systems, configuring user accounts, and ensuring all software and access permissions were properly set up.

Education

Master of Technology - MTech, Computer Science, Sagar Group (SIRTE Bhopal) | Sagar Group of Institutions,Bhopal

BTech - Bachelor of Technology, Computer Science, Sagar Group (SIRTE Bhopal) | Sagar Group of Institutions,Bhopal