Headline

Consultant at DHL IT Services

About

Roles and Responsibilities: Working as a Consultant with the DHL client • Working on the system called DCE(DHL Clearance engine) to streamline and automate the customs clearance process for international shipments. • Gathering requirements from country stakeholders and documenting them in the SRS (Software Requirement Specification) and other relevant documents needed for development. • Testing developed features in the DCE system to ensure that the functionality aligns with the specified requirements. • Conducting CMT and UAT testing for the RTP process. • Identifying and resolving errors or issues in JSON and XML files by correcting values to successfully pass the CMT process and receive accurate response messages from Customs. Also worked in Blue Umbrella, which provides due diligence to the third-party compliance using multiple checks like litigation check, Bankruptcy check, Media checks: • Business analyst experience with a key focus on the Due Diligence, Risk management industry, and Ed-Tech Industry • Experience in understanding business needs and defining creative and useful software solutions. • Excellent analytical and problem-solving skills in designing, developing, and implementing innovative business processes using new opportunities and technology. • Experience in conducting Joint Application Development (JAD) sessions with end-users, SMEs, and QA teams for project meetings and customer interviews, communicating with excellent communication skills. • Analyze and document business requirements (BRD) and functional requirements (FRD). • Worked effectively with the QA (Quality Assurance) team to design and evaluate User Stories, Test plans, and Test data for the application. • Hands-on experience in writing user stories in the Microsoft DevOps tool. • Expertise in Software Development Cycle (SDLC), project life cycle, and Software Development methodology, including Agile. • Experience in User Acceptance Testing (UAT) of systems. • Basic knowledge of SQL queries and reporting the results to the business team. • Analytical and resourceful approach to problem-solving, identifying root cause and corrective actions to meet short and long-term business, financial, and system requirements. • Communicating requirements and resolving queries: Proactively follow up with stakeholders to resolve the developer's queries, if any. To avoid any impediments, review the work done to ensure it has been done as per the stated requirement • Clients: Apple, Microsoft, Amazon, Morgan Stanley

Location

Noida

Work experience

Senior System Analyst at Terrabit Consulting, Dec 2024 - Present · 1 yr 7 mos, Noida, Working remotely as a Senior System Analyst supporting DHL's proprietary DCE (DHL Clearance Engine) — a customs clearance platform managing import/export shipment clearance across international geographies. Also holds a good working knowledge of RMS, an application that translates shipment files between DCE and customs authorities Roles and Responsibilities: Gathering requirements from country stakeholders and documenting them in the SRS (Software Requirement Specification) and other relevant documents needed for development. Testing developed features in the DCE system to ensure that the functionality aligns with the specified requirements. Conducting CMT and UAT testing for the RTP process. Identifying and resolving errors or issues in JSON and XML files by correcting values to successfully pass the CMT process and receive accurate response messages from Customs.

Business Analyst at Blue Umbrella Limited, Aug 2022 - Mar 2024 · 1 yr 8 mos, Delhi, India, • Requirement Gathering and Defining: Gathering and Defining all the IT requirements, discussing with the client, the priority of the requirements • Sprint planning: Doing the sprint planning with the Dev team and defining all the User stories and their Acceptance Criteria to be released in a sprint. • Communicating requirements and resolving queries: Proactively follow up with stakeholders to resolve the developer's queries if any to avoid any impediments, and review work done to ensure it has been done as per the stated requirement • UAT: Preparing the UAT reports after every sprint and sharing them with the client and stakeholders • Impact Analysis: Analyzing the impact of the new functionality will do it on the old one • Maintain requirement backlog: Proactively getting involved in grooming sprint, well before starting the next sprint and clarifying queries

Business Analyst at Aptech, Jul 2017 - Jul 2022 · 5 yrs 1 mo, Worked on METHODE — an end-to-end exam conduction and management platform — supporting high-profile government and corporate clients. The platform managed examination cycles for 500 to 1,500+ candidates per examination, scaling with the size and nature of each engagement.

Presales Analyst at Aptech, Jun 2017 - Jul 2022 · 5 yrs 2 mos, Noida Area, India, • Requirement Gathering: Extensively involved in client interaction for requirement analysis, and documentation. Responsible for gathering IT project requirements from clients, designing the solution documents by considering requirements, and implementing the tender submission process. • Requirement Gathering Documents: Designing different types of IT requirement gathering documents such as BRD, FRD, Use cases, User stories, etc. • Methodologies: Worked in hybrid methodologies such as Agile and Waterfall. Optimizing the Agile methodology to get the job done • Comprehensive knowledge: Of Software Development Life Cycle (SDLC), having a thorough, understanding of various phases like Requirement Gathering, Analysis/ Design, Development, Deployment, and Testing. • Competitive Analysis: Prepare reports by analyzing competitors’ data and find the competitive advantage for the upcoming projects.

Education

Master of Business Administration, Marketing, KIET Institute of Engineering & Technology, Muradnagar, India

Bachelor of Business Administration - BBA, Dewan Institute of Management Studies, CCS University