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Shiva Tejaswini Paka

Internal Controls Auditor | Risk, Compliance & GRC | ITGC & Controls Testing (ToD/ToE) | Global Operations (US, UK, APAC & MEA) | Workday

Hyderabad

5+ years of work experience

Robert Walters
Oct 20232 yrs 9 mosPresent

Hyderabad

• Conduct walkthroughs and controls testing activities across multi-region operational and compliance processes. • Develop and maintain RCMs using governance documentation and stakeholder walkthroughs. • Execute risk-based controls reviews across UK, US, and APAC regions covering onboarding, approvals, compliance validation, and governance controls. • Prepare audit documentation including walkthrough notes, findings trackers, remediation updates, and evidence records. • Support governance reporting, root cause analysis, remediation tracking, and process improvement initiatives. • Participated in PowerApps audit workflow enhancement initiatives, UAT validation, and governance process automation activities.
HCLTech
Jan 20221 yr 9 mosSep 2023

Bengaluru, Karnataka, India

• Performed ITGC and operational controls testing across incident management, access governance, escalation monitoring, and change management processes. • Supported User Access Reviews (UAR), SoD reviews, governance reporting, and remediation tracking activities. • Executed risk-based sampling reviews to identify control gaps across people, process, and systems. • Analyzed SLA breaches, escalation trends, and recurring control issues using Power BI and ServiceNow operational data. • Coordinated with governance teams and process owners to validate controls and support corrective action initiatives.
HCLTech
Feb 202111 mosDec 2021

Hyderabad

• Monitored SLA governance controls within Deutsche Bank’s IT incident management environment by validating reported metrics against operational system data and identifying discrepancies impacting governance reporting accuracy. • Reviewed breach and exception management processes to identify gaps in audit traceability, escalation handling, and root cause documentation across operational workflows. • Performed governance reviews of escalation controls, identifying recurring incidents where defined escalation criteria were not consistently followed, impacting visibility into critical operational issues. • Developed Excel-based governance dashboards tracking SLA performance, breach trends, escalation metrics, and operational risk indicators for weekly management reporting. • Maintained governance evidence repositories, audit trails, and compliance documentation to support audit readiness and operational risk monitoring activities. • Supported governance reporting and operational risk discussions by highlighting recurring control issues, escalation trends, and process improvement opportunities within vendor oversight environments.

Education

Bachelor of Technology - BTech, Electrical, Electronic and Communications Engineering Technology/Technician

Jayamukhi Institute of Technological Sciences

20173 yrs2020

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Headline

Internal Controls Auditor | Risk, Compliance & GRC | ITGC & Controls Testing (ToD/ToE) | Global Operations (US, UK, APAC & MEA) | Workday

About

Internal Audit and Risk & Controls professional with 5+ years of experience in IT governance, controls testing, operational risk monitoring, audit documentation, and multi-region compliance reviews across banking, technology, and recruitment environments. Experienced in: • ITGC reviews • RCM development • TOD & TOE testing • Governance reporting • Incident & Change Management • Access Governance (UAR & SoD) • Root Cause Analysis • Stakeholder coordination and remediation tracking Skilled in performing risk-based controls reviews, walkthroughs, audit documentation, governance monitoring, and process improvement initiatives across UK, US, and APAC regions. Actively building expertise in Internal Audit, SOX controls, ITGC, and Governance & Risk Management domains.

Location

Hyderabad

Work experience

Internal Controls Auditor | Risk & Compliance(Client: Deutsche Bank) at Robert Walters, Oct 2023 - Present · 2 yrs 9 mos, Hyderabad, • Conduct walkthroughs and controls testing activities across multi-region operational and compliance processes. • Develop and maintain RCMs using governance documentation and stakeholder walkthroughs. • Execute risk-based controls reviews across UK, US, and APAC regions covering onboarding, approvals, compliance validation, and governance controls. • Prepare audit documentation including walkthrough notes, findings trackers, remediation updates, and evidence records. • Support governance reporting, root cause analysis, remediation tracking, and process improvement initiatives. • Participated in PowerApps audit workflow enhancement initiatives, UAT validation, and governance process automation activities.

Internal Audit Analyst — Controls & Compliance (Client :Thomson Reuters & STMicro electronics) at HCLTech, Jan 2022 - Sep 2023 · 1 yr 9 mos, Bengaluru, Karnataka, India, • Performed ITGC and operational controls testing across incident management, access governance, escalation monitoring, and change management processes. • Supported User Access Reviews (UAR), SoD reviews, governance reporting, and remediation tracking activities. • Executed risk-based sampling reviews to identify control gaps across people, process, and systems. • Analyzed SLA breaches, escalation trends, and recurring control issues using Power BI and ServiceNow operational data. • Coordinated with governance teams and process owners to validate controls and support corrective action initiatives.

IT Controls & Governance Analyst(Client :Deutsche Bank) at HCLTech, Feb 2021 - Dec 2021 · 11 mos, Hyderabad, • Monitored SLA governance controls within Deutsche Bank’s IT incident management environment by validating reported metrics against operational system data and identifying discrepancies impacting governance reporting accuracy. • Reviewed breach and exception management processes to identify gaps in audit traceability, escalation handling, and root cause documentation across operational workflows. • Performed governance reviews of escalation controls, identifying recurring incidents where defined escalation criteria were not consistently followed, impacting visibility into critical operational issues. • Developed Excel-based governance dashboards tracking SLA performance, breach trends, escalation metrics, and operational risk indicators for weekly management reporting. • Maintained governance evidence repositories, audit trails, and compliance documentation to support audit readiness and operational risk monitoring activities. • Supported governance reporting and operational risk discussions by highlighting recurring control issues, escalation trends, and process improvement opportunities within vendor oversight environments.

Education

Bachelor of Technology - BTech, Electrical, Electronic and Communications Engineering Technology/Technician, Jayamukhi Institute of Technological Sciences