---
title: "Shiva Shankar Arumugam - Senior Software Engineer in Greater Bengaluru Area | Tal"
description: "Meet Shiva Shankar Arumugam, Tech @ Observe.ai | ex-Exotel | Realtime audio systems | GenAI & LLMs | RAG Pipelines | Agentic workflows based in Greater Bengaluru Area. AI stack includes antigravity, cursor, and opencode. Explore public work links including github."
image: "https://tal.club/meet/shiva-shankar-arumugam/share-image"
---

# Shiva Shankar Arumugam on Tal

## Headline

Tech @ Observe\.ai \| ex\-Exotel \| Realtime audio systems \| GenAI & LLMs \| RAG Pipelines \| Agentic workflows

## About

Passionate polyglot programmer specializing in backend applications, currently harnessing the power of LLMs to solve real\-world problems through innovative use cases\.

## Location

Greater Bengaluru Area

## AI stack

antigravity

cursor

opencode

## Work experience

Senior Software Engineer at Observe\.AI, May 2025 \- Present · 1 yr 4 mos, Bengaluru, Karnataka, India

Principal Engineer at Exotel, Jun 2024 \- Jan 2025 · 8 mos, Bengaluru, Karnataka, India, \- Developed and launched Exomind, a new 0\-1 product, which now acts as the backbone of Exotel’s GenAI offerings \- Spearheaded the adoption of GenAI across different SKUs which brought in new cross\-sell opportunities

Research Engineer III at Exotel, Mar 2022 \- Jun 2024 · 2 yrs 4 mos, Bengaluru, Karnataka, India, \- Pretrain & finetune SOTA speech recognition models \(wav2vec\) for Indic languages \- Migration of model training pipeline from standalone GPU instances to AWS Sagemaker \- Building a system that provides continuous feedback on ASR performance based on which ASR model could be incrementally improved

Research Engineer at Exotel, Nov 2019 \- Feb 2022 · 2 yrs 4 mos, Greater Bengaluru Area, \- Ideated & implemented a system that predicts call statuses based on network / operator audio \- Improved call status accuracy by 40% \- Designed & developed a highly concurrent call streaming system \- Enabled multiple voicebot integrations and added a new revenue stream altogether

Research Intern at Inria, Jan 2019 \- Sep 2019 · 9 mos, Greater Grenoble Metropolitan Area, \- Trained and setup an ASR system from scratch with existing state\-of\-the\-art seq2seq based models using OpenSeq2Seq framework by Nvidia \- Enhanced the ASR system to be noise\-robust by using different noisy training approaches \- Improved the WER of the noise\-robust ASR system by plugging an external language model

Lead Full Stack Developer at BALLPRK, Feb 2018 \- Aug 2018 · 7 mos, Toronto, Ontario, Canada, \- Completely revamped the onboarding process \(React \+ Redux \+ NodeJS\) \- Developed user referral reward feature by implementing a new apparels store page where users can redeem referral points for BALLPRK merchandise\. Integrated Shopify into the store for payments and order tracking \- Developed interactive React components used in user profile, user settings and newsfeed posts

Software Engineer at Exotel Techcom Private Limited, Jul 2015 \- Feb 2018 · 2 yrs 8 mos, Bengaluru, Karnataka, India, \- Developed two stand\-alone, high performant, scalable microservices, one which extracts data from existing resource monitoring system and the other proactively maps any resource failures to customer issues \- Developed new features in call routing and handling to improve performance and add business value to the platform \(PHP, NodeJS, Ruby\) \- Performance improvements in SMS campaign services, billing and payments system \(JAVA\) \- Developed a decoupled, highly available, concurrent service \(NodeJS\) which acts as the source of truth for Exotel's phone number metadata \(operator, caller region etc\) \- Part of the core platform V2 development team and developed a new fast, highly secure, scalable REST API framework from scratch \(Golang\)

## Education

M1 \- Master's \(Coursework Only\), Informatics, Université Grenoble Alpes

Engineer's Degree, Computer Science, Shanmugha Arts, Science, Technology and Research Academy

## Public links

- github: https://github\.com/shiv6146

[View the original profile](https://tal.club/meet/shiva-shankar-arumugam)

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