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Shiva Rai

Senior Process Delivery Specialist | Billing & AR Leader | KPI-Driven Finance Operations & Escalation Resolution

Greater Delhi Area

4+ years of work experience

IBM
Oct 20223 yrs 9 mosPresent

Gurugram, Haryana, India

IBM
Oct 20222 yrs 10 mosJul 2025

Gurugram, Haryana, India

CJS ED-Tech
Nov 20222 mosDec 2022

Ghaziabad, Uttar Pradesh, India

Developed engaging and informative educational content for online learning platforms. Conducted extensive research and analysis to identify industry trends, supporting the development of relevant and up-to-date educational materials.

Education

Institute of Technology and Science - India

Under graduate, Business Administration and Management, General

Institute of Technology and Science - India

20193 yrs2022
Manipal Academy of Higher Education

Postgraduate Degree, Marketing/Marketing Management, General

Manipal Academy of Higher Education

20242 yrs2026

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Headline

Senior Process Delivery Specialist | Billing & AR Leader | KPI-Driven Finance Operations & Escalation Resolution

About

Senior Order-To-Cash Finance Professional driving end-to-end Billing and receivables operations in fast-paced environments. I specialize in improving process accuracy, accelerating cash flow, and consistently delivering KPI-driven finance results across the full revenue lifecycle. Experienced in leveraging ERP platforms like SAP and Oracle to Streamline workflows , reduce DSO and resolve escalations.

Location

Greater Delhi Area

Work experience

Senior Process Delivery Specialist at IBM, Oct 2022 - Present · 3 yrs 9 mos, Gurugram, Haryana, India

Process Delivery Specialist at IBM, Oct 2022 - Jul 2025 · 2 yrs 10 mos, Gurugram, Haryana, India

Content Developer at CJS ED-Tech, Nov 2022 - Dec 2022 · 2 mos, Ghaziabad, Uttar Pradesh, India, Developed engaging and informative educational content for online learning platforms. Conducted extensive research and analysis to identify industry trends, supporting the development of relevant and up-to-date educational materials.

Education

Under graduate, Business Administration and Management, General, Institute of Technology and Science - India

Postgraduate Degree, Marketing/Marketing Management, General, Manipal Academy of Higher Education

Shiva Rai - Senior Process Delivery Specialist in Greater Delhi Area | Tal