Headline

Sr. Software Engineer @ Cognizant | CIS DWP Architect | Automation&Ops (AIOps) - CIS DWP field services, Service desk, Command center & service delivery

About

​I thrive at the intersection of operational excellence and the future of AI. As a Cloud Architect and Full-Stack Developer, I don’t just build systems; I engineer resilient, cost-optimized environments that scale. My background is a unique blend of "boots-on-the-ground" field services management and high-level software engineering, allowing me to lead projects that involve everything from 100% uptime server management to implementing sophisticated RAG-based GenAI architectures. By leveraging Azure DevOps, GitHub, and a deep understanding of vendor operations, vendor costing and Digital Workplace tools such as Nexthink, I transform complex IT challenges into streamlined, future-ready solutions that meet the highest standards of service delivery.

Location

Srirangam

AI stack

anthropic apis

antigravity

claude code

claude

codex

cursor

Work experience

Programmer Analyst at Cognizant, Dec 2024 - Present · 1 yr 11 mos, Bengaluru, Karnataka, India, AIOps Automation Engineer - GenAI, AgenticAI Developing SmartFS - an interactive AI solution which automates end to end field service operations from practice team ( governing team ) to Delivery team ( UX command center ) tickets routed from service desk which also cordinates with OEM vendors for fullfilling customer requests related to devices and hardware Creating AI workflows to streamline end to end operations with clients, partners (vendors) - costs, budgets and integrating servicenow, nexthink, goto to support clients with remote resolution attempt before transferring the ticket to vendors Covering automations in all 3 delivery models Dedicated, dispatch and schedule visits

Technical Lead at Abylle Solutions Private Limited, Sep 2024 - Nov 2024 · 3 mos, Promoted to Team Lead for the Unicore Support Tool, overseeing the resolution of Zakat and application-level errors for large-scale tax filing supporting clients.

Associate Software Engineer at Abylle Solutions Private Limited, Jan 2024 - Sep 2024 · 9 mos, Bengaluru, Karnataka, India, Role Focus: Tax Automation, Zakat Compliance 1. Engineered an end-to-end E-Invoicing engine (Einvoice.Eservices) featuring XML/PDF generation, Zakat QR code integration, and cryptographic logic for international compliance. 2. Developed VITA, a comprehensive tax automation solution for Saudi Arabian markets, automating VAT, WHT, and CIT reporting for enterprise clients.

Full-stack Developer at VMEDO, Sep 2023 - Jan 2024 · 5 mos, Banglore, Role focus : Health tech operation Developed a application which solves a problem to deliver patients with home care treatments, and basic health care facilities Learnt full stack application technology using Angular, . Net and Database - UI/UX design Startup culture, how to scale business from ground level, how tech can be leaveraged, how automations helps and come into picture, HR operations, healthcare ground level operations

Education

Bachelor of Engineering - BE, Computer Science, Visvesvaraya Technological University

High school, Christ Public School - India