---
title: "Shishir Agrawal - Associate staff consultant in Pune/Pimpri-Chinchwad Area | Tal"
description: "Meet Shishir Agrawal, Product Owner | CSPO | Digital Customer Experience & BFSI | Backlog Ownership | LOS · LMS · Digital Banking based in Pune/Pimpri-Chinchwad Area. AI stack includes langchain, langgraph, and notion."
image: "https://tal.club/meet/shishir-2/share-image"
---

# Shishir Agrawal on Tal

## Headline

Product Owner \| CSPO \| Digital Customer Experience & BFSI \| Backlog Ownership \| LOS · LMS · Digital Banking

## About

I'm a Certified Scrum Product Owner \(CSPO\) with 9\+ years of experience at the intersection of business, technology, and customer outcomes — across Digital Customer Experience, Banking, and Lending\. For most of my career, I've operated as the de facto Product Owner — owning backlogs, defining roadmaps, representing the voice of the customer, and driving sprint ceremonies — while holding the title of Business Analyst or Associate Product Owner\. That changes now\. What I do: 🎯 I own product backlogs end\-to\-end — from discovery and scoping sessions to sprint planning, BDD scenario creation, and UAT sign\-off\. 🗺️ I build and maintain product roadmaps aligned to strategic goals — making explicit trade\-off decisions between scope, compliance, and delivery timelines\. 👥 I represent the voice of the customer — conducting user research, creating user journeys, and translating customer needs into prioritised epics and features that guide scrum teams\. 📊 I track what matters — defining KPIs upfront, reporting on benefits realisation, and using data to drive product decisions rather than just delivery milestones\. What I've delivered: → Reduced SME loan approval TAT from 3 days to under 5 minutes by owning the end\-to\-end Loan Origination System \(LOS\) product requirements at TCS → Drove a 22% improvement in digital campaign engagement by leading the GenAI\-powered Digital CX platform roadmap at Nagarro \(Maruti Suzuki\) → Improved user retention by 50% at Hammoq through insight\-driven product discovery and backlog prioritisation → Delivered LMS post\-disbursement lifecycle automation achieving 35% STP improvement across repayment, collections, and loan closure workflows → Owned 120\+ user stories across 12 sprints with 90–95% sprint velocity — zero missed sprint commitments Domain depth: Digital Customer Experience · Loan Origination \(LOS\) · Loan Management \(LMS\) · Retail & SME Banking · KYC/AML · GenAI Product Features · Digital Onboarding Tools & methods: JIRA · Confluence · Figma · BPMN 2\.0 · Agile/Scrum · BDD · REST API/Swagger · Mind Mapping Certifications: ✅ CSPO — Certified Scrum Product Owner ✅ Agile Product Owner Role: Foundations ✅ Product Management: Building a Product Roadmap ✅ Leveraging Generative AI for Project Management I'm currently open to Product Owner roles in Digital CX, Banking, and Lending — particularly where I can own the full product lifecycle from customer insight to shipped outcome\. 📩 agrawalshishir2000@gmail\.com \| Open to connect with recruiters, hiring managers, and product peers\.

## Location

Pune/Pimpri\-Chinchwad Area

## AI stack

langchain

langgraph

notion

openai

## Work experience

Associate staff consultant at Nagarro, Aug 2022 \- Present · 3 yrs 11 mos, Pune District, Led BA and APO delivery for migration of 50\+ live Salesforce campaigns to an in\-house GenAI\-powered omnichannel platform — zero disruption to customer communications during cutover\.

Business Analyst at Hammoq Inc\., Nov 2021 \- Jul 2022 · 9 mos, Indore, Drove 50% improvement in user retention through UX\-driven requirement refinement and 76% gain in team efficiency through structured backlog management and Agile process optimisation\.

Senior System Engineer at TCS, Nov 2016 \- Nov 2021 · 5 yrs 1 mo, Pune/Pimpri\-Chinchwad Area, Led ISO 20022 migration \(PACS, CAMT, setr series\) across domestic and cross\-border payment rails — improved STP rates by 35% and reduced loan approval TAT from 3 days to under 5 minutes\.

## Education

Engineer’s Degree, Mechanical Engineering, rgpv

10th, Choithram International School

[View the original profile](https://tal.club/meet/shishir-2)

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