Headline

Product Owner | CSPO | Digital Customer Experience & BFSI | Backlog Ownership | LOS · LMS · Digital Banking

About

I'm a Certified Scrum Product Owner (CSPO) with 9+ years of experience at the intersection of business, technology, and customer outcomes — across Digital Customer Experience, Banking, and Lending. For most of my career, I've operated as the de facto Product Owner — owning backlogs, defining roadmaps, representing the voice of the customer, and driving sprint ceremonies — while holding the title of Business Analyst or Associate Product Owner. That changes now. What I do: 🎯 I own product backlogs end-to-end — from discovery and scoping sessions to sprint planning, BDD scenario creation, and UAT sign-off. 🗺️ I build and maintain product roadmaps aligned to strategic goals — making explicit trade-off decisions between scope, compliance, and delivery timelines. 👥 I represent the voice of the customer — conducting user research, creating user journeys, and translating customer needs into prioritised epics and features that guide scrum teams. 📊 I track what matters — defining KPIs upfront, reporting on benefits realisation, and using data to drive product decisions rather than just delivery milestones. What I've delivered: → Reduced SME loan approval TAT from 3 days to under 5 minutes by owning the end-to-end Loan Origination System (LOS) product requirements at TCS → Drove a 22% improvement in digital campaign engagement by leading the GenAI-powered Digital CX platform roadmap at Nagarro (Maruti Suzuki) → Improved user retention by 50% at Hammoq through insight-driven product discovery and backlog prioritisation → Delivered LMS post-disbursement lifecycle automation achieving 35% STP improvement across repayment, collections, and loan closure workflows → Owned 120+ user stories across 12 sprints with 90–95% sprint velocity — zero missed sprint commitments Domain depth: Digital Customer Experience · Loan Origination (LOS) · Loan Management (LMS) · Retail & SME Banking · KYC/AML · GenAI Product Features · Digital Onboarding Tools & methods: JIRA · Confluence · Figma · BPMN 2.0 · Agile/Scrum · BDD · REST API/Swagger · Mind Mapping Certifications: ✅ CSPO — Certified Scrum Product Owner ✅ Agile Product Owner Role: Foundations ✅ Product Management: Building a Product Roadmap ✅ Leveraging Generative AI for Project Management I'm currently open to Product Owner roles in Digital CX, Banking, and Lending — particularly where I can own the full product lifecycle from customer insight to shipped outcome. 📩 agrawalshishir2000@gmail.com | Open to connect with recruiters, hiring managers, and product peers.

Location

Pune/Pimpri-Chinchwad Area

AI stack

langchain

langgraph

notion

openai

Work experience

Associate staff consultant at Nagarro, Aug 2022 - Present · 3 yrs 11 mos, Pune District, Led BA and APO delivery for migration of 50+ live Salesforce campaigns to an in-house GenAI-powered omnichannel platform — zero disruption to customer communications during cutover.

Business Analyst at Hammoq Inc., Nov 2021 - Jul 2022 · 9 mos, Indore, Drove 50% improvement in user retention through UX-driven requirement refinement and 76% gain in team efficiency through structured backlog management and Agile process optimisation.

Senior System Engineer at TCS, Nov 2016 - Nov 2021 · 5 yrs 1 mo, Pune/Pimpri-Chinchwad Area, Led ISO 20022 migration (PACS, CAMT, setr series) across domestic and cross-border payment rails — improved STP rates by 35% and reduced loan approval TAT from 3 days to under 5 minutes.

Education

Engineer’s Degree, Mechanical Engineering, rgpv

10th, Choithram International School