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Shirisha Bandyala

Technical Analyst - O365 | Microsoft 365 Administrator | Exchange Online & On-Premises | Azure AD | SharePoint | PowerShell | OneDrive | Teams | Outlook | Active Directory

Hyderabad

4+ years of work experience

HCLTech
Dec 20214 yrs 7 mosPresent

Provided Level 2 technical support for Microsoft 365, Active Directory, and SharePoint Online environments. Oversaw management of user accounts, groups, and licenses in Active Directory and Azure AD, ensuring seamless access and compliance. Enhanced SharePoint Online user access by resolving permission-related issues, improving overall user experience. Troubleshot Microsoft Teams login, meeting, and collaboration issues. Used PowerShell scripts for bulk user operations and routine administrative tasks. Conducted root cause analysis to identify and address issues, reducing recurring incidents. Collaborated with L3 engineers and global support teams to resolve complex issues.
HCLTech
Dec 20214 yrs 7 mosPresent

Bengaluru

Education

GREENWOOD HIGH SCHOOL

High School Diploma, CBSE

GREENWOOD HIGH SCHOOL

Jawaharlal Nehru Technological University

Bachelor of Technology, Computer Engineering

Jawaharlal Nehru Technological University

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Headline

Technical Analyst - O365 | Microsoft 365 Administrator | Exchange Online & On-Premises | Azure AD | SharePoint | PowerShell | OneDrive | Teams | Outlook | Active Directory

Location

Hyderabad

Work experience

Technical Analyst at HCLTech, Dec 2021 - Present · 4 yrs 7 mos, Provided Level 2 technical support for Microsoft 365, Active Directory, and SharePoint Online environments. Oversaw management of user accounts, groups, and licenses in Active Directory and Azure AD, ensuring seamless access and compliance. Enhanced SharePoint Online user access by resolving permission-related issues, improving overall user experience. Troubleshot Microsoft Teams login, meeting, and collaboration issues. Used PowerShell scripts for bulk user operations and routine administrative tasks. Conducted root cause analysis to identify and address issues, reducing recurring incidents. Collaborated with L3 engineers and global support teams to resolve complex issues.

M365/O365 Administrator at HCLTech, Dec 2021 - Present · 4 yrs 7 mos, Bengaluru

Education

High School Diploma, CBSE, GREENWOOD HIGH SCHOOL

Bachelor of Technology, Computer Engineering, Jawaharlal Nehru Technological University

Shirisha Bandyala - Technical Analyst in Hyderabad | Tal