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shireen shaik

Data analyst

Nellore

1+ year of work experience

HCLTech
May 20251 yr 1 moPresent

Hyderabad, Telangana, India

Google Ads Support -Digital process Associate – HCL Technologies| Hyderabad |8 Months (Present) • Certified Google Ads expert in handling tickets. Provided email and outbound call support for Google Ads LATAM Billing (Brazil, Mexico, Argentina), addressing account, invoice, and payment-related issues. • Handled tickets using structured workflows, learning how IT service requests, incidents, and changes are managed in enterprise environments. • Gained a clear understanding of ticket lifecycle processes, from issue logging and investigation to resolution, escalation, and closure within SLA timelines. • Worked with billing and account applications, understanding how systems support IT operations and user requirements.
HCL Technologies
20251 yr 5 mosPresent

Worked on structured billing and account data using Excel and Google Sheets to review, validate, and reconcile transaction records. Cleaned and organized datasets to ensure accuracy, completeness, and consistency before final processing. Followed strict policy guidelines and SOPs to ensure accurate decision-making and secure handling of sensitive account data. Worked within secure data environments, ensuring proper validation of user authentication parameters and compliance with access control protocols. Documented issue patterns and contributed insights that supported process optimization and improved system accuracy.
Tata Consultancy Services
Dec 20244 mosMar 2025

Chennai, Tamil Nadu, India

• Gained corporate exposure and learned foundational technologies. • Improved interpersonal and communication skills by Interacting with diverse teams and professionals. • Strengthened soft skills like adaptability, teamwork, and time management through daily tasks and collaboration.

Education

Vikram Simhapuri University, Nellore

20213 yrs2024
narayana junior college

High School Diploma

narayana junior college

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Headline

Data analyst

Location

Nellore

Work experience

Process Associate at HCLTech, May 2025 - Present · 1 yr 1 mo, Hyderabad, Telangana, India, Google Ads Support -Digital process Associate – HCL Technologies| Hyderabad |8 Months (Present) • Certified Google Ads expert in handling tickets. Provided email and outbound call support for Google Ads LATAM Billing (Brazil, Mexico, Argentina), addressing account, invoice, and payment-related issues. • Handled tickets using structured workflows, learning how IT service requests, incidents, and changes are managed in enterprise environments. • Gained a clear understanding of ticket lifecycle processes, from issue logging and investigation to resolution, escalation, and closure within SLA timelines. • Worked with billing and account applications, understanding how systems support IT operations and user requirements.

Process Associate at HCL Technologies, 2025 - Present · 1 yr 5 mos, Worked on structured billing and account data using Excel and Google Sheets to review, validate, and reconcile transaction records. Cleaned and organized datasets to ensure accuracy, completeness, and consistency before final processing. Followed strict policy guidelines and SOPs to ensure accurate decision-making and secure handling of sensitive account data. Worked within secure data environments, ensuring proper validation of user authentication parameters and compliance with access control protocols. Documented issue patterns and contributed insights that supported process optimization and improved system accuracy.

Graduate Trainee at Tata Consultancy Services, Dec 2024 - Mar 2025 · 4 mos, Chennai, Tamil Nadu, India, • Gained corporate exposure and learned foundational technologies. • Improved interpersonal and communication skills by Interacting with diverse teams and professionals. • Strengthened soft skills like adaptability, teamwork, and time management through daily tasks and collaboration.

Education

Vikram Simhapuri University, Nellore

High School Diploma, narayana junior college

shireen shaik - Process Associate in Nellore | Tal