---
title: "Shilpee Agarwal - Resolution Specialist in Gurugram | Tal"
description: "Meet Shilpee Agarwal, Customer Support Specialist Turned HR Professional |Skilled in People Management, Escalation, Handling & Team Support | Seeking HR Opportunities |Open to Relocate | based in Gurugram."
image: "https://tal.club/meet/shilpee-agarwal/share-image"
---

# Shilpee Agarwal on Tal

## Headline

Customer Support Specialist Turned HR Professional \|Skilled in People Management, Escalation, Handling & Team Support \| Seeking HR Opportunities \|Open to Relocate \|

## About

I’m a passionate professional with a background in customer service and team support, now transitioning into Human Resources after completing my Masters in HR Management\. My interest in HR was sparked by my love for working with people, solving conflicts, and supporting team dynamics\. These experiences have given me a strong foundation in communication, empathy, and problem\-solving — all essential for an HR role\. I recently completed a Study in HR Management, where I gained insights into recruitment, employee relations, and HR operations\. Now, I’m eager to apply this knowledge in real\-world settings and grow within the HR field\. I’m actively seeking an opportunity in HR Domain , where I can contribute, learn, and grow in a dynamic work environment\. I believe HR is not just about processes — it’s about people\. My goal is to help create workplaces that are positive, inclusive, and productive\.

## Location

Gurugram

## Work experience

Resolution Specialist at Amazon, Mar 2021 \- Aug 2024 · 3 yrs 6 mos, Noida, Uttar Pradesh, India, \-Resolution Specialist functions as an expert, supporting customer service associates and handling escalated contacts\. \- Demonstrates effective communication and cooperation with Customer Service Managers and peers in an effort to manage team work load and morale \-Displays ability to dive deep and accuracy when assisting associates and customers\. Displays a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service Support Associates by providing guidance and training new team members when needed Maintains a high level of professionalism and approachability\. \-Participate in cross functional / organizational projects as needed\. Handles : Amazon India, Amazon North America and Now Amazon Canada\.

Customer Service Associate at Amazon, Oct 2018 \- Mar 2021 · 2 yrs 6 mos, Noida, Uttar Pradesh, India, \- Served as company's customer service representative for Retail \(North America & India\)\.

Customer Service Specialist at Aegis Global, Oct 2017 \- Sep 2018 · 1 yr, Noida, Uttar Pradesh, India

## Education

Master of Business Administration \- MBA, Human Resources Management/Personnel Administration, General, Swami Vivekananda Subharti University, Meerut

Bachelor of Arts \- BA, Political Science and Government, Swami Vivekananda Subharti University, Meerut

[View the original profile](https://tal.club/meet/shilpee-agarwal)

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