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shilpa V

Azure Administrator | Citrix & AVD Engineer | Azure DevOps Enthusiast | Terraform | Azure DevOps Pipelines | AZ-104 Certified

Greater Bengaluru Area

4+ years of work experience

Accenture
Feb 20224 yrs 6 mosPresent

Bengaluru, Karnataka, India

Infra Managed Support Analyst — Accenture (Feb 2022 – Present) Working as an Infra Managed Support Analyst focusing on Citrix Virtual Apps & Desktops, Azure cloud services, Amazon WorkSpaces, and virtualization technologies. My role involves end-to-end support for VDI and cloud environments, ensuring smooth access, performance, and reliability for end users. Key Responsibilities: Creating and managing Citrix Delivery Groups and Machine Catalogs Supporting VDA installation, registration checks, and basic upgrade tasks Performing StoreFront certificate updates & basic configuration Troubleshooting Citrix session issues using Citrix Director Provisioning and managing Amazon WorkSpaces Handling Azure VM operations, NSG updates, RBAC access, and VM monitoring Managing Azure AD user & group administration Providing L1/L2 support for cloud, VDI, and virtualization components Documenting SOPs and assisting teams in daily operational activities Exposure: Involved in Citrix 1912 → 2401 upgrade calls, gaining understanding of VDA, StoreFront, and NetScaler upgrade workflows.

Education

Master of Computer Applications - MCA, computer application

Acharya institute of technology

20192 yrs2021

bca, Computer Science

om sai degree college

20163 yrs2019

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Headline

Azure Administrator | Citrix & AVD Engineer | Azure DevOps Enthusiast | Terraform | Azure DevOps Pipelines | AZ-104 Certified

About

I am an IT professional with 4+ years of experience in Azure and Citrix infrastructure administration. My experience includes Citrix environment management, delivery group and machine catalog administration, VDA and NetScaler upgrades, and infrastructure migration projects. I hold the Microsoft AZ-104 Azure Administrator certification and have hands-on experience working with Azure services and infrastructure deployments. I have also been developing my skills in Azure DevOps, Git, GitHub, Terraform, Linux, and CI/CD practices. I have worked with Azure DevOps pipelines for Terraform-based deployments, including code reviews, pipeline execution, Terraform plan validation, approval-based deployments, and infrastructure changes across different environments. Provide production support for Azure and Citrix environments, ensuring high availability and operational stability. Manage Azure Virtual Machines and perform infrastructure-related support and troubleshooting. Resolve incidents, service requests, and perform Root Cause Analysis (RCA) to minimize service disruptions. Monitor and troubleshoot Azure infrastructure using the Azure Portal. Modify Terraform code to support infrastructure changes and deployments. Execute Azure DevOps CI/CD pipelines to validate and deploy infrastructure changes. Review pipeline execution logs, troubleshoot deployment issues, and collaborate with team members to resolve failures. Work with Git for source code version control and infrastructure code management. Collaborate with cross-functional teams to support cloud infrastructure operations and maintain service availability. Continuously enhance technical skills in Azure DevOps, Terraform, Docker, Kubernetes, Linux, and Python through hands-on learning and practical projects.

Location

Greater Bengaluru Area

Work experience

Analyst at Accenture, Feb 2022 - Present · 4 yrs 6 mos, Bengaluru, Karnataka, India, Infra Managed Support Analyst — Accenture (Feb 2022 – Present) Working as an Infra Managed Support Analyst focusing on Citrix Virtual Apps & Desktops, Azure cloud services, Amazon WorkSpaces, and virtualization technologies. My role involves end-to-end support for VDI and cloud environments, ensuring smooth access, performance, and reliability for end users. Key Responsibilities: Creating and managing Citrix Delivery Groups and Machine Catalogs Supporting VDA installation, registration checks, and basic upgrade tasks Performing StoreFront certificate updates & basic configuration Troubleshooting Citrix session issues using Citrix Director Provisioning and managing Amazon WorkSpaces Handling Azure VM operations, NSG updates, RBAC access, and VM monitoring Managing Azure AD user & group administration Providing L1/L2 support for cloud, VDI, and virtualization components Documenting SOPs and assisting teams in daily operational activities Exposure: Involved in Citrix 1912 → 2401 upgrade calls, gaining understanding of VDA, StoreFront, and NetScaler upgrade workflows.

Education

Master of Computer Applications - MCA, computer application, Acharya institute of technology

bca, Computer Science, om sai degree college

shilpa V - Analyst in Greater Bengaluru Area | Tal