Headline

Driving Digital Adoption | Senior Instructional Designer | Ex-Mindtickle & Xceptor | WalkMe Specialist

About

I’m a seasoned Instructional Designer with 10+ years of experience creating scalable, tech-driven learning solutions for SaaS and fintech environments. My expertise lies in digital adoption strategies, leveraging platforms like WalkMe to streamline onboarding, drive feature adoption, and reduce support overhead. I design intuitive, data-informed learning experiences that empower users and internal teams to navigate complex platforms with confidence. From building and maintaining WalkMe content through Smart Walk-Thrus to aligning learning workflows with business goals, I ensure seamless integration and measurable impact. What I bring to the table: • Implemented and scaled LMS platforms and digital adoption tools across global teams. • Developed content standards and governance models for consistency and quality. • Applied agile and design thinking methodologies to accelerate delivery and improve user experience. • Delivered digital adoption frameworks for SaaS and fintech products at Mindtickle and Xceptor. I’m passionate about using technology to simplify learning and enhance user experience. If you’re looking for someone who can bridge the gap between product, people, and performance—especially through platforms like WalkMe—I’d love to connect

Location

Pune District

AI stack

gemini

openai

ChatGPT

Microsoft Copilot

Synthesia

Work experience

DAP Solution Engineer at Charlton House Professional Services, Jan 2026 - Present · 7 mos, Pune District, Maharashtra, India

Senior Associate, Instructional Design & Operations, Education Services at Xceptor, Nov 2024 - Oct 2025 · 1 yr, London Area, United Kingdom

Digital Adoption Platform Content Developer (WalkMe) at Xceptor, Jul 2023 - Nov 2024 · 1 yr 5 mos, Surrey, England, United Kingdom

Health and well-being at Career Break, Jan 2023 - Jun 2023 · 6 mos, London Area, United Kingdom

Sr. Instructional Designer at Mindtickle, Jan 2022 - Jan 2023 · 1 yr 1 mo, Stockholm County, Sweden, • Implementation of effective learning solutions for a SaaS product that is in line with SME needs • Own administration of various learning platforms such as admin, end-users, and mobile app • Explore ways to scale up technology use in learning • Onboard and train new hires and perform reviews for their projects • Apply proven instructional design principles for creating engaging course designs • Translating stakeholder requirements into tangible deliverables such as Videos, Storyboards, Infographics • Work across all stages of course development by employing agile methodologies and design thinking • Establishing guidelines for ensuring consistency in processes, thereby reducing the error count and turnaround time for providing superior quality deliverable • Worked closely with Product Managers, CSMs and Marketing team to create the best learning solution for the product

Relocation at Career Break, Jul 2021 - Dec 2021 · 6 mos, Stockholm County, Sweden

Education

Master of arts in journalism and mass communication, Broadcast Journalism, Indira School Of Communication

Bachelor's degree, Bachelor of Commerce, Rani Durgavati Vishwavidyalaya