---
title: "Shikha Sharma - Organisational Capability, Culture & Leadership Transformation Leader in Dubai | Tal"
description: "Meet Shikha Sharma, Global Capability, Culture & Leadership Transformation Leader | High Pressure, Regulated Operational Environments | Multi Region Behavioural & Performance Uplift based in Dubai."
image: "https://tal.club/meet/shikha-15/share-image"
---

# Shikha Sharma on Tal

## Headline

Global Capability, Culture & Leadership Transformation Leader \| High Pressure, Regulated Operational Environments \| Multi Region Behavioural & Performance Uplift

## About

With 25\+ years of global experience across aviation, logistics, learning and development, and operational excellence, I specialise in building capability, strengthening culture, and elevating performance across complex, safety‑critical environments\. I have driven capability uplift across APAC, the Middle East, Africa, Europe, and the Americas — enabling teams, leaders, and stations to launch, scale, and operate with confidence, compliance, and alignment\. My approach blends strategic clarity with people‑centred insight\. Trained in Insights Discovery behavioural profiling and as a Mental Health First Aider \(MHFA England\), I bring emotional intelligence, psychological safety, and behavioural awareness into every transformation initiative — ensuring people grow alongside processes\. Across my career at IAG Cargo, I influenced and operationalised global training strategy, strengthening operational readiness, regulatory compliance, and capability development across aviation security, pharma and life sciences, cargo operations, and customer‑facing functions\. I partnered with cross‑functional teams worldwide to embed standards, uplift performance, and support organisational change during new station launches, regulatory shifts, and operational transitions\. Today, I work as an Independent Consultant, advising organisations on L&D strategy, capability building, culture transformation, and operational excellence\. Open to consulting projects, advisory roles, and full‑time leadership opportunities where people, performance, and culture matter\. Core Strengths: • Learning & Development Strategy • Capability & Culture Transformation • Operational Excellence & Compliance • Aviation, Pharma & Life Sciences Training • Leadership Development & Coaching • Behavioural Insights & Emotional Intelligence • Global Training Delivery & Curriculum Design • Stakeholder Engagement & Cross‑Cultural Communication

## Location

Dubai

## Work experience

Organisational Capability, Culture & Leadership Transformation Leader at Self Employed, Aug 2025 \- Present · 1 yr, Dubai, United Arab Emirates, Driving capability, culture, and leadership uplift across global, high‑pressure operational environments\. With 28 years across aviation, cargo, pharma, life sciences, and customer‑critical operations, I bring deep expertise in capability building, behavioural alignment, leadership development, and operational readiness across APAC, the Middle East, Europe, Africa, and the Americas\. My work centres on developing resilient, high‑performing leaders and teams, embedding behavioural and cultural frameworks, and elevating organisational capability in regulated, time‑critical environments\. I combine operational insight with people‑centred transformation to create change that is practical, sustainable, and aligned with real‑world pressures\. Focus Areas: • Organisational capability and culture uplift • Leadership development and behavioural performance • Multi‑region operational readiness and transformation • Strategic training design for regulated environments • Resilience, mindset, and people performance programmes

Corporate Overseas & Training Delivery Partner at IAG Cargo, Oct 2020 \- Jul 2025 · 4 yrs 10 mos, Dubai, United Arab Emirates, Singapore '20\-22', then Dubai Served as the global lead for overseas training delivery, capability uplift, and operational readiness across APAC, the Middle East, Europe, Africa, and the Americas\. Acted as the international extension of corporate L&D, ensuring global standards, behaviours, and operational expectations were understood, adopted, and sustained across regions\. Delivered technical, systems, and capability training for new joiners in London \(LHR\), embedding global processes, safety frameworks, and cultural alignment into their development\. Key Contributions & Impact • Operationalised global training strategy across international stations, translating corporate direction into practical, region‑specific execution\. • Drove capability uplift during new station launches, operational transitions, and regulatory changes, ensuring teams were equipped for high‑pressure, time‑critical environments\. • Delivered training across aviation security, pharma, life sciences, cargo operations, customer experience, and system‑based learning \(BA80F, BA80A, ULD build, Constant Climate, AVI, WSS\)\. • Strengthened global compliance by embedding safety, security, and quality frameworks across diverse, high‑risk settings\. • Partnered with senior leaders and station managers to diagnose capability gaps, uplift performance, and embed operational excellence\. • Aligned global behaviours and standards, ensuring international stations operated with the same expectations and performance mindset as the corporate hub\. Scope & Reach • Global remit covering all IAG Cargo stations worldwide \(excluding LHR\), with contributions to MAD and DUB hubs and regular capability delivery for new joiners in London\. • Regions: APAC, Middle East, Europe, Africa, Americas • Functions: Operations, Pharma, Life Sciences, Security, Customer Experience, Commercial • Stakeholders: Station Managers, Regional Heads, Compliance Leads, Global L&D, Corporate Leadership

Learning And Development Executive at IAG Cargo, Aug 2013 \- Oct 2020 · 7 yrs 3 mos, Singapore, Singapore, \(India 2013–2019 \- Singapore 2019–2022 to expand regional capability leadership across APAC, ME & Africa\) Partnered with regional & global leadership to uplift capability, strengthen operational readiness & embed consistent learning standards across regulated environments\. Led multi‑country development strategy across APAC, ME & Africa, ensuring teams & partners operated safely, compliantly & confidently in complex contexts\. Key Contributions & Impact • Owned the regional talent & development agenda, shaping capability uplift across APAC, ME & Africa & ensuring programmes supported business growth, safety & performance\. • Product owner for the Worldwide Security Supervisor \(WSS\) programme, including ACC3‑aligned aviation security capability\. Led global planning, scheduling & delivery, coordinating host locations, participant selection & annual H1/H2 plans\. • Strengthened operational readiness by uplifting critical safety & compliance capabilities, including Unit Load Device \(ULD\) build standards & Live Animal \(AVI\) handling\. • Led the L&D workstream for multiple station start‑ups, guiding teams on regulatory training requirements & coordinating capability uplift to ensure new stations met global standards from day one\. • Oversaw capability development for third‑party partners \(GHAs\), planning & coordinating their compliance training\. Engaged in operational change discussions & ensured partner readiness through direct delivery or coordination with global training teams\. • Delivered regulatory training across multicultural, cross‑functional environments, ensuring global consistency & 100% compliance\. • Led regional training needs analysis, ensuring every station met regulatory, operational & customer‑experience standards\. • Enhanced commercial capability through programmes such as 21st Century Selling for sales managers\. • Supported global L&D transformation through strategic & ad‑hoc projects that strengthened culture & uplifted performance\.

Cargo Learning and Development Executive \- APAC at British Airways, Jun 2012 \- Jul 2013 · 1 yr 2 mos, Greater Delhi Area, Responsible for delivering operational training globally including building of ULDs for cargo and BA systems\. Have successfully trained over 200 delegates in Multi cultural and cross functional environment which involved traveling to 25 plus countries \(Pass rate of 98%\)\. Additionally, responsible for Asia Pacific training need analysis and ensuring 100% compliance for the region\.

Import Sales Manager India, British Airways World Cargo at British Airways, Oct 2008 \- Jun 2012 · 3 yrs 9 mos, Delhi \(Gurgaon\), Guiding overall growth / development of the Import product in the region\. Expansion of value added services creating greater revenue opportunities\. Provide leadership / education to regional sales team to promote overall revenue growth\. Identify and initiate business development efforts in region’s geographic areas focused on developing and securing incremental revenue and market share from new and existing customers to achieve profitable volume growth consistent with sales and marketing plan initiatives

Account Manager, Exports \- World Cargo, North India at British Airways, 2005 \- 2008 · 3 yrs, Greater Delhi Area, Profile included relationship management; business growth and retention along with maintaining individual account development plans \(quarter wise\) and detailed customer profiles for each account\.

Telesales & Reservation, World Cargo at British Airways, 2000 \- 2005 · 5 yrs, • Enhancing relationship with customers with increased focus on Global Key Accounts\. • Assisting both internal and external customers with space protection, route information and price negotiation\. • Established proximity with customers via sales calls, while deputising for an account manager for 6 weeks\. • Maintaining high yields at par with the targeted revenue per cubic metre and QNNR\. • Regular liaison with Revenue Management, Live flight Management and WNS to increase yields and optimise capacity\. Proactive interaction with Hong\-Kong and Shanghai for any additional space releases\. • Coaching and guiding Kathmandu and Calcutta teams on reservations procedures and rates\. Assisted Kathmandu office in generating additional revenue by liaising with interline partners to obtain capacity and by offering alternate routings via Middle East and other gateways in India\.

## Education

Bachelor's, Economics & Office Management, Delhi University

[View the original profile](https://tal.club/meet/shikha-15)

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