---
title: "Shikha Verma - Pricing & Ordering support in India | Tal"
description: "Meet Shikha Verma, British Telecom based in India."
image: "https://tal.club/meet/shikha-11/share-image"
---

# Shikha Verma on Tal

## Headline

British Telecom

## About

Experienced professional adept at end\-to\-end management of complex service requests and inquiries within BT contracts, ensuring timely delivery within SLA\. Skilled in managing service requests, preparing quotations, and determining prices for selected services\. Proficient in order management, diligently tracking all initiated and completed requests within contracts\. Known for leveraging strong coordination and planning abilities to achieve results as per schedule\.

## Location

India

## Work experience

Pricing & Ordering support at BT, Apr 2022 \- Present · 4 yrs 3 mos, Gurugram, Haryana, India

Pricing and Ordering Support at British Telecom, Apr 2022 \- Jun 2026 · 4 yrs 3 mos, Serve as a key performer for the end\-to\-end management of complex service requests and inquiries on BT contracts\. Ensure all deliverables meet required Service Level Agreements \(SLAs\)\. Prepare quotations and detailed pricing for client\-selected services\. Maintain comprehensive order management systems, tracking all initiated and completed requests within the contract\. Utilize advanced coordination and planning skills to consistently achieve results according to schedule\.

Contact Centre Associate at Webhelp, Jan 2020 \- Apr 2022 · 2 yrs 4 mos, Gurugram, Haryana, India, Responsible for solving queries of UK Clients through emails\. \- Provide exceptional support while communicating and assisting clients\. Ensure that high quality standards are maintained for all client interactions and issue resolutions\. \- Resolve tickets through email\. Analyze client reported information to identify problems and concerns\. \- Perform problem research and testing when necessary\. \- Deliver high quality and timely resolutions to problems\. \- Initiate follow\-up to other service areas when appropriate\.

## Education

Master of Business Administration, Project Management, DY Patil University

Bachelor of Arts, English Language and Literature, General, Government Post Graduate College, Noida

[View the original profile](https://tal.club/meet/shikha-11)

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