Shikha Verma
British Telecom
India
6+ years of work experience
Apr 20224 yrs 3 mosPresent
Gurugram, Haryana, India
Apr 20224 yrs 3 mosJun 2026
Serve as a key performer for the end-to-end management of complex service requests and inquiries on BT contracts.
Ensure all deliverables meet required Service Level Agreements (SLAs).
Prepare quotations and detailed pricing for client-selected services.
Maintain comprehensive order management systems, tracking all initiated and completed requests within the contract.
Utilize advanced coordination and planning skills to consistently achieve results according to schedule.
Jan 20202 yrs 4 mosApr 2022
Gurugram, Haryana, India
Responsible for solving queries of UK Clients through emails.
- Provide exceptional support while communicating and assisting clients. Ensure that high quality standards are maintained for all client interactions and issue resolutions.
- Resolve tickets through email. Analyze client reported information to identify problems and concerns.
- Perform problem research and testing when necessary.
- Deliver high quality and timely resolutions to problems.
- Initiate follow-up to other service areas when appropriate.
Education
Master of Business Administration, Project Management
DY Patil University
20242 yrs2026
Bachelor of Arts, English Language and Literature, General
Government Post Graduate College, Noida
20083 yrs2011
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