Headline

IT Support Specialist I at Synoptek | MSP Environment | Microsoft 365 | Entra ID | Exchange Online | SharePoint Online | Azure AD | Intune | IAM

About

IT Support Specialist with experience supporting enterprise IT environments across Microsoft 365, identity management, and endpoint administration. Skilled in troubleshooting hardware, software, and cloud-related issues while delivering reliable support. Hands-on experience with Microsoft technologies including Microsoft Entra ID, Exchange Online, SharePoint Online, Microsoft Defender, Microsoft Teams, Power BI, Power Platform, and Microsoft 365 Admin Center. Proficient in user and access management, device compliance, license administration, and service health monitoring across Microsoft 365 services. Strong background in core IT support tools such as Active Directory, Windows 10, Azure portal basics, remote support tools, and enterprise ticketing systems. Experienced in supporting email platforms, collaboration tools, device management, user provisioning, password resets, access permissions, and application support. Focused on delivering efficient technical support, improving user productivity, and maintaining stable IT operations in modern cloud-driven workplaces. Continuously expanding expertise in Microsoft cloud technologies and modern workplace solutions.

Location

Pune Division

Work experience

Support Specialist at Synoptek, Feb 2026 - Present · 5 mos, Pune City, Maharashtra, India, Delivered L1/L2 IT support for Microsoft 365 services including Exchange Online, Teams, and SharePoint Online. Managed user identities and access using Microsoft Entra ID and Active Directory. Executed onboarding and offboarding activities, including user provisioning and license assignment. Troubleshoot hardware, software, and cloud related issues within defined SLAs. Supported email systems, including mailbox access, distribution lists, and collaboration tools. Handled user requests and service tasks via ticketing systems, ensuring timely resolution. Provided remote support to resolve technical issues and maintain user productivity.

Service Desk Technical Level 1 at CompuCom, Nov 2023 - Feb 2026 · 2 yrs 4 mos, Pune District, Maharashtra, India, A dedicated Service Desk - Technical Support with 2.4 years of hands-on experience delivering top-tier technical assistance in a high-paced Service Desk environment for a major U.S. bank. I specialize in tools and technologies like ServiceNow, SCCM, Remote Desktop, Active Directory, VPN, VDI, and excel in Windows troubleshooting, software installation, hardware management, and incident & SLA management. Known for consistently exceeding performance metrics, I was honored with the "Dashing Debut" award for setting a high benchmark early in my tenure — excelling in CSAT, AHT, FCR, and maintaining one of the lowest bounce rates on the team. I thrive on solving complex technical issues with efficiency and clear communication, ensuring seamless user experiences.

Software Engineer at Skylex technologies, Oct 2021 - Jan 2023 · 1 yr 4 mos, Pune District, Maharashtra, India, Create visually appealing and informative data visualizations using tools like Google Data Studio and Looker, enabling stakeholders to understand complex data sets at a glance. Analyze campaigns to measure their effectiveness, identify opportunities for improvement, and optimize engagement strategies. Dive deep into revenue data, tracking trends, and uncovering insights that inform revenue growth strategies and support data-backed decision-making. Develop and maintain performance dashboards for marketing campaigns, providing real-time insights into key metrics, ROI, and campaign effectiveness. Utilize RDBMS and SQL to extract relevant data from our databases, ensuring data accuracy and completeness for analysis.

Education

Masters, Computer Science, Savitribai Phule Pune University

Bachelor's degree, Computer Science, Savitribai Phule Pune University