Headline

Implementation Specialist | Client Onboarding | Product Specialist | SaaS | Automation | Process Optimisation | Startups |

Location

Bengaluru

AI stack

claude code

claude

gemini

notebooklm

openai

perplexity

Work experience

Implementation Specialist at Vantage Circle, Dec 2024 - May 2026 · 1 yr 6 mos, Guwahati, -->Worked closely with new clients during onboarding to understand their business requirements and ensure a smooth product setup. -->Configured and customized the platform based on customer requirements, ensuring the solution aligned with their business processes. -->Designed and documented customer workflows to map business requirements into the product and improve overall implementation efficiency. -->Performed User Acceptance Testing (UAT) to validate new configurations and enhancements before customer rollout. -->Conducted product demonstrations and customer training sessions, helping users understand product features and best practices. -->Partnered with Product, Engineering, and customer stakeholders to discuss new feature requests, customization requirements, and implementation feasibility. -->Led automation initiatives within the Customer Success team, reducing manual effort and improving SLA performance by over 40% and reducing manual effort by over 30%. -->Gathered customer feedback and collaborated with Product teams to propose new features and product improvements based on customer needs.

Implementation and Onboarding Lead at Qoptars, Aug 2020 - Dec 2024 · 4 yrs 5 mos, Hyderabad, -->Worked closely with clients to understand their business requirements and deliver solutions tailored to their operational needs. -->Coordinated with the Product and Engineering teams to customize and configure the product based on customer requirements. -->Led drone setup, installation, testing, and deployment, ensuring the product was ready for customer use. -->Conducted product demonstrations and hands-on drone training sessions to help customers effectively use the product in their day-to-day operations. -->Acted as the primary point of contact during product deployment, addressing customer queries, coordinating with internal teams, and ensuring timely resolution of implementation-related issues. Gathered customer feedback and worked with internal teams to improve product functionality and enhance the overall customer experience.

Education

Bachelor of Technology - BTech, Information Technology, Central Institute of Technology, Kokrajhar

Diploma, Animation and Multimedia Technology, Central Institute of Technology, Kokrajhar