---
title: "Shehin Hanief - Assistant Consultant in Greater Bengaluru Area | Tal"
description: "Meet Shehin Hanief, Genesys Cloud CX Administrator | Contact Center Solutions | Cloud Infrastructure Management based in Greater Bengaluru Area. AI stack includes gemini, notebooklm, and ChatGPT."
image: "https://tal.club/meet/shehin-hanief/share-image"
---

# Shehin Hanief on Tal

## Headline

Genesys Cloud CX Administrator \| Contact Center Solutions \| Cloud Infrastructure Management

## About

Currently works as a Assistant Consultant for Tata Consultancy Services, Bangalore\.

## Location

Greater Bengaluru Area

## AI stack

gemini

notebooklm

ChatGPT

Microsoft Copilot

## Work experience

Assistant Consultant at Tata Consultancy Services, Nov 2015 \- Present · 10 yrs 11 mos, Bengaluru, Genesys Cloud Engineer \| Voice & Contact Center Specialist 14\+ years of experience in VOIP and enterprise telephony, specializing in Genesys Cloud CX administration, IVR design, omnichannel routing, and workforce engagement management\. Proven success in leading migrations, integrating CRM/API workflows, and automating processes to deliver measurable efficiency gains\. Skilled in Cisco UC/UCCX and Five9 Contact Center, with strong governance and operations expertise\. Recognized for cross‑functional collaboration, mentoring, and driving secure, scalable communication environments\.

Infrastructure Specialist at Mphasis, May 2013 \- Nov 2015 · 2 yrs 7 mos, Bengaluru

Technical Support Associate at Accel IT Resources Ltd, Jan 2011 \- Mar 2012 · 1 yr 3 mos, Kochi

## Education

Bachelor of Technology \- BTech, Electrical, Electronics and Communications Engineering, Ilahia College of Engg\. and Technology, Mulavoor P\.O\., Muvattupuzha, Ernakulam\- 686 673

[View the original profile](https://tal.club/meet/shehin-hanief)

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